Talk to Us
We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222Reporting an Injury
Changes to lodging new claims
From 1 October 2017, Employers with claims management aligned with CGU will lodge new claims with GIO.
After 1 January 2018, all new claims across all service providers will be lodged with EML under icare's new claims service model.
How do employers lodge a new claim?
From 1 October to 31 December, new claims can be lodged with GIO by:
Phone: 13 10 10
Email: wcclaimsnsw@gio.com.au
Fax: 1300 733 677
Alternatively, contact icare Workers insurance on 13 44 22 or wisupport@icare.nsw.gov.au