Reporting an Injury

Changes to lodging new claims

From 1 October 2017, Employers with claims management aligned with CGU will lodge new claims with GIO.

After 1 January 2018, all new claims across all service providers will be lodged with EML under icare's new claims service model.

How do employers lodge a new claim?

From 1 October to 31 December, new claims can be lodged with GIO by:

Phone: 13 10 10
Fax: 1300 733 677

Alternatively, contact icare Workers insurance on 13 44 22 or

Online notification

Contact icare Worker insurance on
13 44 22 or