We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222Want to find out about your refund?
We're here to help
If you’d like more information about your refund, we’re here to answer your questions.
If we've asked you to provide payment details to process your refund, you can do this immediately by selecting the Fastest way button below.
To protect your privacy and security you will be asked to complete a verification check so we can confirm we are speaking to the correct person.
Process your refund now
Provide your payment details to process your refund quickly.
Fastest way (5 minutes)
To process your refund you can provide your details here.
You’ll need to complete an ID check and authentication for your privacy and security.
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Talk to us on web chat
Our specialist team are here to help from 8:30am–6:30pm AEST, Mon–Fri.
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We've moved our online chat to web chat. Please contact us by selecting the web chat button above, or email or call us using the details below.
Email or call us
Send your questions to cgucustomerrefunds@cgu.com.au and we’ll get back to you within two business days.