We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222Want to talk about your refund?
Find the best way to get in touch with us
We're here to help
If you’d like more information about your refund, we’re here to answer your questions. We’ve set up a dedicated team so you can get help quickly, and we’ll make sure your refunds are processed as soon as possible.
Get in touch with us over web chat or Facebook Messenger, plus you can call us or send an email.
To protect your privacy and security you will be asked to complete a verification check so we can confirm we are speaking to the correct person.
Chat to us online
Talk to us on web chat
Our specialist team are here to help from 8.30am – 8pm AEST, Mon-Fri.
Send us a message on Facebook Messenger
Our specialist team are here to help from 8.30am – 8pm AEST, Mon-Fri. You can still send us a Facebook message outside these hours, and we’ll get back to you as soon as we can.
Email or call us
Send your questions to cgucustomerrefunds@cgu.com.au and we’ll get back to you within two business days.