Want to talk about your refund?

Find the best way to get in touch with us

We're here to help

If you’d like more information about your refund, we’re here to answer your questions. We’ve set up a dedicated team so you can get help quickly, and we’ll make sure your refunds are processed as soon as possible.

Get in touch with us over web chat or Facebook Messenger, plus you can call us or send an email.

Chat to us online

Talk to us on web chat

Our specialist team are here to help from 08.30 – 20.00 AEDT Mon-Fri.

Web chat offline

Send us a message on Facebook Messenger

Our specialist team are here to help from 08.30 – 20.00 AEDT Mon-Fri. You can still send us a Facebook message outside these hours, and we’ll get back to you as soon as we can.

Facebook Messenger

Email or call us

Email

Send your questions to cgucustomerrefunds@cgu.com.au and we’ll get back to you within two business days.

Email us

Phone

We’re available over the phone from 08.30 – 20.00 AEDT Mon-Fri.

Call 1300 064 699