Talk to Us

We're here for you

Whether you need make a claim or to ask a question we're only a phone call away.

For claims

Call13 24 80

24 hours, 7 days a week

For general enquiries

Call13 24 81

Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday

Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday

Web Chat

Web chat

8:30am to 5:00pm AEDST, Monday to Friday

While overseas

Call +61 3 9601 8222

Need your current policy documents?

Request business documents Request personal documents

Want to find out about your refund?

We're here to help

If you’d like more information about your refund, we’re here to answer your questions.

If we've asked you to provide payment details to process your refund, you can do this immediately by selecting the Fastest way button below.

To protect your privacy and security you will be asked to complete a verification check so we can confirm we are speaking to the correct person.

Process your refund now

Provide your payment details to process your refund quickly.

Fastest way (5 minutes)

 

To process your refund you can provide your details here.

You’ll need to complete an ID check and authentication for your privacy and security.

Enter details

Chat to us online

Talk to us on web chat

Our specialist team are here to help from 8:30am–6:30pm AEST, Mon–Fri.

Web chat offline

Facebook Messenger

We've moved our online chat to web chat. Please contact us by selecting the web chat button above, or email or call us using the details below.

Email or call us

Email

Send your questions to cgucustomerrefunds@cgu.com.au and we’ll get back to you within two business days.

Email us

Phone

We’re available over the phone from 8:30am–8pm AEST, Mon–Fri.

Call 1300 064 699