Want to talk about your refund?
Find the best way to get in touch with us
We're here to help
If you’d like more information about your refund, we’re here to answer your questions. We’ve set up a dedicated team so you can get help quickly, and we’ll make sure your refunds are processed as soon as possible.
Get in touch with us over web chat or Facebook Messenger, plus you can call us or send an email.
To protect your privacy and security you will be asked to complete a verification check so we can confirm we are speaking to the correct person.
Chat to us online
Talk to us on web chat
Our specialist team are here to help from 8.30am – 8pm AEST, Mon-Fri.
Send us a message on Facebook Messenger
Our specialist team are here to help from 8.30am – 8pm AEST, Mon-Fri. You can still send us a Facebook message outside these hours, and we’ll get back to you as soon as we can.