We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222Want to talk about your refund?
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If you’d like more information about your refund, we’re here to answer your questions.
If we've asked you to provide payment details to process your refund, you can do this immediately by clicking on the clock icon below.
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Provide your payment details to process your refund quickly.
To process your refund you can provide your details here.
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Talk to us on web chat
Our specialist team are here to help from 8.30am – 8pm AEST, Mon-Fri.
Send us a message on Facebook Messenger
Our specialist team are here to help from 8.30am – 8pm AEST, Mon-Fri. You can still send us a Facebook message outside these hours, and we’ll get back to you as soon as we can.
Email or call us
Send your questions to cgucustomerrefunds@cgu.com.au and we’ll get back to you within two business days.