We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222Travel insurance
Let’s get you travel ready
Choose your cover
International travel
Heading overseas? Get covered for medical costs, flight cancellations, lost luggage (up to $15,000) and more.
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Domestic travel
Travelling in Australia? We cover cancellations, rental car excess1, and more on your next Aussie holiday.
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Annual multi-trip
Got a few overseas trips coming up? Save time with a multi-trip plan that covers you for a whole year.
Tell me more
Packing for an adventure?
Optional extras
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I'm going skiing
Skiing and snowboarding holidays are fun, but things can go wrong. You can add extra cover to your policy and we'll cover the costs of:
Your board or skis if they're damaged, stolen or lost (up to $2,000)- Hiring replacements if your board or skis are damaged, stolen or lost (up to $2,000)
- Reasonable medical and emergency dental if you have an accident while skiing or snowboarding.
Remember conditions apply, so read the Product Disclosure Statement
-
I’m going on a cruise
Make sure your travel insurance extends to your cruise by adding cruise cover.
Without adding cruise cover you won't be covered for things like cancellations or medical expenses related to your cruise.
Remember conditions apply, so read the Product Disclosure Statement
-
I'm taking valuables with me
Bringing your valuables on holiday shouldn't be stressful. You can get extra cover for the loss, damage or theft of things like:
- Sporting equipment (bikes, snowboards and skis, golf clubs and surfboards)
- Cameras
- Jewellery
- Phones
- Musical instruments.
Remember conditions apply, so read the Product Disclosure Statement
Skiing and snowboarding holidays are fun, but things can go wrong. You can add extra cover to your policy and we'll cover the costs of:
- Your board or skis if they're damaged, stolen or lost (up to $2,000)
- Hiring replacements if your board or skis are damaged, stolen or lost (up to $2,000)
- Reasonable medical and emergency dental if you have an accident while skiing or snowboarding.
Remember conditions apply, so read the Product Disclosure Statement
Make sure your travel insurance extends to your cruise by adding cruise cover.
Without adding cruise cover you won't be covered for things like cancellations or medical expenses related to your cruise.
Remember conditions apply, so read the Product Disclosure Statement
Bringing your valuables on holiday shouldn't be stressful. You can get extra cover for the loss, damage or theft of things like:
- Sporting equipment (bikes, snowboards and skis, golf clubs and surfboards)
- Cameras
- Jewellery
- Phones
- Musical instruments.
Remember conditions apply, so read the Product Disclosure Statement
Common questions
What if I get injured and need to go to hospital?
Overseas medical cover
We'll cover the costs of your unexpected medical treatment and hospital costs.
What if I lose my passport?
Emergency hotline
We'll put you in touch with local authorities, and cover the costs of replacing your passport.
What if I damage my rental car?
Rental car cover
We'll help pay the excess on your hire car policy.
What if I get hurt while skiing overseas?
Skiing & snowboarding cover
If you added extra cover for skiing and snowboarding, we'll cover your medical expenses for injuries caused by skiing or snowboarding overseas.
What if a volcano erupts and my flights are cancelled?
Emergency expenses
In an emergency we cover the costs for extra accommodation, travel and meals.
What if my laptop is stolen or damaged?
Extra cover for valuable items
If you choose to add your laptop as a valuable item, we'll cover the costs for repair or replacement up to the limit.
The world awaits
Location: European Alps
Location: Lote, Norway
Location: Biarritz, France
Skiing and snowboarding travel guide
Get advice on the best places for skiing, snowboarding and other snow adventures.
Read our guideCruise travel guide
With so many cruises and destinations to choose from, our guides will help you find the right cruise for you and your family.
Read our guideTravelling with kids
Looking for an adventure that’s great for the whole family? Check out our guides to the world’s best destinations for family holidays.
Read our guidesAre you a frequent flyer?
An annual multi-trip plan gives you cover for an unlimited number of trips in a year.
Discover moreWe’re here when you need us
Emergency assistance
Call our 24/7 emergency hotline if you run into trouble on holiday.
Information about the coronavirus pandemic
From overseas: +61 2 8895 0698
From Australia: (02) 8895 0698
Claims
It’s simple and easy to make a claim. Call us to get started.
From Australia: 13 24 80
From overseas: +61 3 9601 8222
Find out what's covered
Read the Product Disclosure Statement to see exactly what conditions apply.
What sets us apart
Simple 24/7 claims
We make claims hassle free. Give us a call anytime to get started.
Travel insurance experts
Our friendly team has the know-how to get your travel problem sorted. If you need emergency assistance call us for expert guidance.
Flexible cover options
Every holiday is different, so we offer a range of insurance options to suit your destination and budget.
Ready to get a quote?
Let’s get you coveredThings you should know
1 We only cover rental car excess when you use the car on public roads and in line with the rental car agreement. We don't cover illegal use of the car, like driving without a licence or under the influence of alcohol or drugs.