Talk to Us

We're here for you

Whether you need make a claim or to ask a question we're only a phone call away.

For claims

Call13 24 80

24 hours, 7 days a week

For general enquiries

Call13 24 81

Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday

Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday

While overseas

Call +61 3 9601 8222

Need your current policy documents?

Request business documents Request personal documents

Travel insurance

Let’s get you travel ready

Get a quote

Travelling near or far?

View policy types

Choose your plan

Go all-in with platinum, get great premium cover or stick to the basics.

  • circle-tick Platinum: top level cover, includes unlimited unexpected overseas hospital and medical costs, unlimited emergency expenses (in certain circumstances) and more
  • circle-tick Premium: mid-level cover, includes unlimited hospital expenses, plus medical and emergency costs (with some exclusions to lower your premium)
  • circle-tick Essentials: budget-friendly cover, protects you for accidents with unlimited hospital and medical cover
  • circle-tick Annual multi-trip: cover for travellers who take several trips during the year, with all the benefits of Platinum. Tell me more

Conditions apply to all cover types. Please read the PDS for full terms and conditions

The Domestic plan is rock-solid value

Your cover includes:

  • circle-tick Protection for cancelled or rescheduled plans if due to unforeseen circumstances
  • circle-tick Cover for your luggage if it's lost, stolen or damaged on your trip
  • circle-tick Rental car cover

Tell me more

Conditions apply to all cover types. Please read the PDS for full terms and conditions

Get tailored optional cover alongside your fresh mountain air

Do you love skiing or snowboarding? Sadly, getting helicoptered off a mountain is pricey. So get yourself covered, just in case. You’ll get:

  • circle-tick Reimbursement for your precious board or skis if they are damaged, stolen or lost
  • circle-tick Additional cover for hire if your board or skis are damaged, stolen or lost
  • circle-tick Medical and emergency dental cover if you have an accident while skiing or snowboarding

Conditions apply to all cover types. Please read the PDS for full terms and conditions

Enjoy extra peace of mind on your sea or river cruise

Cruises are back in fashion and you are right on trend. Get additional cruise cover that protects you for:

  • circle-tick Cover for every country listed on your policy
  • circle-tick Reimbursement for medical or emergency dental costs while overseas
  • circle-tick Replacement of your lost, stolen or damaged passports and luggage
  • circle-tick Additional cover for cancelled or rescheduled day trips
  • circle-tick Emergency support and costs to return home if medically necessary

Conditions apply to all cover types. Please read the PDS for full terms and conditions

Love your stuff? Get it covered

Don’t fret about the safety of your camera, laptop or jewels. Enjoy them on holiday with extra cover. You can get extra insurance to cover the loss, damage or theft of items such as:

  • circle-tick Sporting equipment including bikes, snowboards and skis, golf clubs and surfboards
  • circle-tick Cameras
  • circle-tick Jewellery
  • circle-tick Phones
  • circle-tick Musical instruments

Conditions apply to all cover types. Please read the PDS for full terms and conditions

What happens if...

I’m in an accident and I require medical treatment?

Medical Cover

We will cover the costs of your unexpected medical treatment and hospital costs.

I lose my passport?

Emergency Hotline

We will put you in touch with relevant local authorities, as well as reimburse you for the costs of replacing your passport

I have an accident in my rental car?

Rental Vehicle Cover

Car rental excesses are often pricey, so we will cover the hire car insurance excess as stated on your hire car policy.

I get hurt while snowboarding?

Ski & Winter Sports Cover

Ouch. If you have taken out the optional extra cover for snow-based holidays, we will cover your medical expenses.

A volcano erupted and my flights are cancelled?

Emergency Expenses

We will cover reasonable expenses for unexpected cancellation and disruptions caused by a volcano (or other unexpected events).

My expensive laptop is stolen or damaged?

Extra cover for high value items

If you’ve included it in your policy as an optional extra, we will cover the costs for repair or replacement up to the limit.

We’re here when you need us

I need emergency assistance

Call our 24-hour emergency hotline if you have any difficulties while travelling.

I need to make a travel insurance claim

It’s simple and easy to make a claim, simply call us to get started.

I would like to read
the PDS

You can download the travel insurance product disclosure statement (PDS) here:

What sets us apart


Simple 24/7 claims

When you need to claim, you want it done and dusted. We make it hassle-free, just give us a call to get started.


Travel insurance experts

Our friendly team has the know-how to get your travel problem sorted. If you need emergency assistance call our team for expert guidance.


Flexible cover options

You’re a unique individual, so don’t settle for one-size-fits-all insurance. We offer a range of insurance options to suit your destination and budget.

Ready to get a quote?

Let’s get you covered