We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222Travel insurance
Let’s get you travel ready
Lost stuff? Delayed flight? Weather troubles? We're with you.
Round the clock support
In an emergency, give us a call and we’ll help however we can, with travel information, medical advice, legal referral and much more.
Optional cover for valuables
If you’re bringing your favourite golf clubs, guitar, or surfboard, enjoy the extra protection of cover in case it’s lost, stolen or damaged.
Ski and cruise cover
Yes! You can now be covered on a cruise or on the slopes with our tailored plans for snow trips and cruises.
Travelling near or far?
View policy types
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I’m travelling overseas
Choose your plan
Go all-in with platinum, get great premium cover or stick to the basics.
Platinum: top level cover, includes unlimited unexpected overseas hospital and medical costs, unlimited emergency expenses (in certain circumstances) and more- Premium: mid-level cover, includes unlimited hospital expenses, plus medical and emergency costs (with some exclusions to lower your premium)
- Essentials: budget-friendly cover, protects you for accidents with unlimited hospital and medical cover
- Annual multi-trip: cover for travellers who take several trips during the year, with all the benefits of Platinum. Tell me more
Conditions apply to all cover types. Please read the PDS for full terms and conditions
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I’m travelling within Australia
The Domestic plan is rock-solid value
Your cover includes:
- Protection for cancelled or rescheduled plans if due to unforeseen circumstances
- Cover for your luggage if it's lost, stolen or damaged on your trip
- Rental car cover
Conditions apply to all cover types. Please read the PDS for full terms and conditions
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I’m planning to ski or snowboard
Get tailored optional cover alongside your fresh mountain air
Do you love skiing or snowboarding? Sadly, getting helicoptered off a mountain is pricey. So get yourself covered, just in case. You’ll get:
- Reimbursement for your precious board or skis if they are damaged, stolen or lost
- Additional cover for hire if your board or skis are damaged, stolen or lost
- Medical and emergency dental cover if you have an accident while skiing or snowboarding
Conditions apply to all cover types. Please read the PDS for full terms and conditions
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I’m going on a cruise
Enjoy extra peace of mind on your sea or river cruise
Cruises are back in fashion and you are right on trend. Get additional cruise cover that protects you for:
- Cover for every country listed on your policy
- Reimbursement for medical or emergency dental costs while overseas
- Replacement of your lost, stolen or damaged passports and luggage
- Additional cover for cancelled or rescheduled day trips
- Emergency support and costs to return home if medically necessary
Conditions apply to all cover types. Please read the PDS for full terms and conditions
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I’m taking valuable items on my trip
Love your stuff? Get it covered
Don’t fret about the safety of your camera, laptop or jewels. Enjoy them on holiday with extra cover. You can get extra insurance to cover the loss, damage or theft of items such as:
- Sporting equipment including bikes, snowboards and skis, golf clubs and surfboards
- Cameras
- Jewellery
- Phones
- Musical instruments
Conditions apply to all cover types. Please read the PDS for full terms and conditions
Choose your plan
Go all-in with platinum, get great premium cover or stick to the basics.
- Platinum: top level cover, includes unlimited unexpected overseas hospital and medical costs, unlimited emergency expenses (in certain circumstances) and more
- Premium: mid-level cover, includes unlimited hospital expenses, plus medical and emergency costs (with some exclusions to lower your premium)
- Essentials: budget-friendly cover, protects you for accidents with unlimited hospital and medical cover
- Annual multi-trip: cover for travellers who take several trips during the year, with all the benefits of Platinum. Tell me more
Conditions apply to all cover types. Please read the PDS for full terms and conditions
The Domestic plan is rock-solid value
Your cover includes:
- Protection for cancelled or rescheduled plans if due to unforeseen circumstances
- Cover for your luggage if it's lost, stolen or damaged on your trip
- Rental car cover
Conditions apply to all cover types. Please read the PDS for full terms and conditions
Get tailored optional cover alongside your fresh mountain air
Do you love skiing or snowboarding? Sadly, getting helicoptered off a mountain is pricey. So get yourself covered, just in case. You’ll get:
- Reimbursement for your precious board or skis if they are damaged, stolen or lost
- Additional cover for hire if your board or skis are damaged, stolen or lost
- Medical and emergency dental cover if you have an accident while skiing or snowboarding
Conditions apply to all cover types. Please read the PDS for full terms and conditions
Enjoy extra peace of mind on your sea or river cruise
Cruises are back in fashion and you are right on trend. Get additional cruise cover that protects you for:
- Cover for every country listed on your policy
- Reimbursement for medical or emergency dental costs while overseas
- Replacement of your lost, stolen or damaged passports and luggage
- Additional cover for cancelled or rescheduled day trips
- Emergency support and costs to return home if medically necessary
Conditions apply to all cover types. Please read the PDS for full terms and conditions
Love your stuff? Get it covered
Don’t fret about the safety of your camera, laptop or jewels. Enjoy them on holiday with extra cover. You can get extra insurance to cover the loss, damage or theft of items such as:
- Sporting equipment including bikes, snowboards and skis, golf clubs and surfboards
- Cameras
- Jewellery
- Phones
- Musical instruments
Conditions apply to all cover types. Please read the PDS for full terms and conditions
What happens if...
I’m in an accident and I require medical treatment?
Medical Cover
We will cover the costs of your unexpected medical treatment and hospital costs.
I lose my passport?
Emergency Hotline
We will put you in touch with relevant local authorities, as well as reimburse you for the costs of replacing your passport
I have an accident in my rental car?
Rental Vehicle Cover
Car rental excesses are often pricey, so we will cover the hire car insurance excess as stated on your hire car policy.
I get hurt while snowboarding?
Ski & Winter Sports Cover
Ouch. If you have taken out the optional extra cover for snow-based holidays, we will cover your medical expenses.
A volcano erupted and my flights are cancelled?
Emergency Expenses
We will cover reasonable expenses for unexpected cancellation and disruptions caused by a volcano (or other unexpected events).
My expensive laptop is stolen or damaged?
Extra cover for high value items
If you’ve included it in your policy as an optional extra, we will cover the costs for repair or replacement up to the limit.
The world awaits
Location: European Alps
Location: Lote, Norway
Location: Biarritz, France
Skiing and snowboarding travel guide
Get advice on the best places around the globe for skiing, snowboarding and other snow adventures.
View guideCruise travel guide
There are so many cruises and destinations to choose from, so our guides will help you find the right cruise for you and your family.
View guideTravelling for families
Looking for a travel adventure that’s great for mum, dad and the kids? Check out our guides to the world’s best destinations for family holidays.
View guidesAre you a frequent flyer?
If you travel a lot, an annual multi-trip plan covers multiple trips during the year so you don’t have to keep getting new policies.
Discover moreWe’re here when you need us
I need emergency assistance
Call our 24-hour emergency hotline if you have any difficulties while travelling.
I need to make a travel insurance claim
It’s simple and easy to make a claim, simply call us to get started.
I would like to read
the PDS
You can download the travel insurance product disclosure statement (PDS) here:
What sets us apart
Simple 24/7 claims
When you need to claim, you want it done and dusted. We make it hassle-free, just give us a call to get started.
Travel insurance experts
Our friendly team has the know-how to get your travel problem sorted. If you need emergency assistance call our team for expert guidance.
Flexible cover options
You’re a unique individual, so don’t settle for one-size-fits-all insurance. We offer a range of insurance options to suit your destination and budget.