Talk to Us

We're here for you

Whether you need make a claim or to ask a question we're only a phone call away.

For claims

Call13 24 80

24 hours, 7 days a week

For general enquiries

Call13 24 81

Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday

Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday

Web Chat

Web chat

8:30am to 5:00pm AEDST, Monday to Friday

While overseas

Call +61 3 9601 8222

Need your current policy documents?

Request business documents Request personal documents

Travel insurance

Let’s get you travel ready

Get a quote

Choose your cover

International travel

Heading overseas? Get covered for medical costs, flight cancellations, lost luggage (up to $15,000) and more.

Tell me more

Domestic travel

Travelling in Australia? We cover cancellations, rental car excess1, and more on your next Aussie holiday.

Tell me more

Annual multi-trip

Got a few overseas trips coming up? Save time with a multi-trip plan that covers you for a whole year.

Tell me more

Packing for an adventure?

Optional extras

Skiing and snowboarding holidays are fun, but things can go wrong. You can add extra cover to your policy and we'll cover the costs of:

  • circle-tick Your board or skis if they're damaged, stolen or lost (up to $2,000)
  • circle-tick Hiring replacements if your board or skis are damaged, stolen or lost (up to $2,000)
  • circle-tick Reasonable medical and emergency dental if you have an accident while skiing or snowboarding.

Remember conditions apply, so read the Product Disclosure Statement

Make sure your travel insurance extends to your cruise by adding cruise cover.

Without adding cruise cover you won't be covered for things like cancellations or medical expenses related to your cruise.

Remember conditions apply, so read the Product Disclosure Statement

Bringing your valuables on holiday shouldn't be stressful. You can get extra cover for the loss, damage or theft of things like:

  • circle-tick Sporting equipment (bikes, snowboards and skis, golf clubs and surfboards)
  • circle-tick Cameras
  • circle-tick Jewellery
  • circle-tick Phones
  • circle-tick Musical instruments.

Remember conditions apply, so read the Product Disclosure Statement

Common questions

What if I get injured and need to go to hospital?

Overseas medical cover

We'll cover the costs of your unexpected medical treatment and hospital costs.

What if I lose my passport?

Emergency hotline

We'll put you in touch with local authorities, and cover the costs of replacing your passport.

What if I damage my rental car?

Rental car cover

We'll help pay the excess on your hire car policy.

What if I get hurt while skiing overseas?

Skiing & snowboarding cover

If you added extra cover for skiing and snowboarding, we'll cover your medical expenses for injuries caused by skiing or snowboarding overseas.

What if a volcano erupts and my flights are cancelled?

Emergency expenses

In an emergency we cover the costs for extra accommodation, travel and meals.

What if my laptop is stolen or damaged?

Extra cover for valuable items

If you choose to add your laptop as a valuable item, we'll cover the costs for repair or replacement up to the limit.

We’re here when you need us

Emergency assistance

Call our 24/7 emergency hotline if you run into trouble on holiday.

From overseas: +61 2 8895 0698

From Australia: (02) 8895 0698


It’s simple and easy to make a claim. Call us to get started.

From Australia: 13 24 80

From overseas: +61 3 9601 8222

Learn more

Important documents

Read the Product Disclosure Statement to see exactly what conditions apply and read the Target Market Determination.

What sets us apart


Simple 24/7 claims

We make claims hassle free. Give us a call anytime to get started.


Travel insurance experts

Our friendly team has the know-how to get your travel problem sorted. If you need emergency assistance call us for expert guidance.


Flexible cover options

Every holiday is different, so we offer a range of insurance options to suit your destination and budget.

Ready to get a quote?

Let’s get you covered

Things you should know

1 We only cover rental car excess when you use the car on public roads and in line with the rental car agreement. We don't cover illegal use of the car, like driving without a licence or under the influence of alcohol or drugs.