Talk to Us

We're here for you

Whether you need make a claim or to ask a question we're only a phone call away.

For claims

Call13 24 80

24 hours, 7 days a week

For general enquiries

Call13 24 81

Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday

Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday

While overseas

Call +61 3 9601 8222

Need your current policy documents?

Request business documents Request personal documents

Life Insurance

CGU is no longer offering new policies

CGU has reviewed the Life Insurance product which was previously available for purchase directly on our website. Due to the low number of policies sold, CGU has decided to no longer offer its direct Life Insurance product, effective from 9 February 2018.

Existing CGU Life insurance policies

We will continue to provide cover to our existing Life insurance customers and will provide annual renewals where policyholders continue to meet the eligibility guidelines. If you wish to inquire about or make changes to an existing policy, you can call us during business hours on 13 24 81.

You can access claims information online or call 13 24 80 anytime for assistance with the claims process.