No matter what roof you live under, CGU home insurance has got you covered
Buying or renting your first home? Or, had the kids move out and have the house to yourselves? Wherever you’re at in life, CGU offers more choice for home insurance. With our range of options you will be able to choose the right cover for your needs.
New for Old
If your saggy old sofa is damaged in a fire or flood, we’ll replace it with a new one. In other words, with our new-for-old replacement there’s no depreciation on your contents.
A roof over your head
Worried about where you’ll sleep at night if your home is damaged? CGU looks after you, providing temporary accommodation and arranging emergency repairs.
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CGU offers three tiers of protection for Buildings, Contents or combined cover
Want simple cover for your family home? Or do you need cover for your personal items and the special painting you bought at auction last year? At CGU, you’ll find the cover that’s right for you. With each cover type below, you can tailor it with Premium, Quality or Basic options to meet your needs.
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Terms and conditions apply to all cover types so please review the PDS for full terms and conditions.
We help you see it through
Home Insurance FAQs
Am I covered for flood?
Yes, you are.
All CGU home insurance policies automatically include flood cover Damage from tsunamis, storm and rainwater are covered, too.
Take a look at the Product Disclosure Statement (PDS) below for your chosen cover to see what water-related events you’re not covered for:
How much is home insurance?
Homes come in all shapes and sizes, right? This can determine the amount of insurance you pay; Home insurance for a large house in a suburb known for break-ins will cost more than a cottage in a quiet town.
When we calculate your home insurance premium, we look at a whole range of factors – from the materials used to build your home to its location. We even consider whether you’ve got an alarm system or not.
The best way to answer this question is to complete a quick quote.
Are visitors’ belongings covered?
Got friends staying with you? Our Quality and Premium policies will look after them, too. If their gear is damaged by an event listed in your policy (like fire, theft, water damage), we’ll provide cover for up to $5,000.
Please note that we only cover these belongings if they’re not already insured under another policy.
Does home insurance cover renovations?
If you’re renovating, your home insurance policy should still cover you. There are a few restrictions; and it’s important that you let us know before you start the renovation so we can provide the right cover for the work that’s planned.
Renovation restrictions include:
- If the value of renovations is greater than $75,000 or is structural, we will not cover you for any legal liability arising from the renovations. Structural renovations are those that affect the overall structure or frame of the home.
- We will not cover you for any water entering your home through an opening made for any renovations or repair work.
Please refer to the Product Disclosure Statement (PDS) below for your chosen cover for full terms and conditions:
Is home insurance a requirement?
This depends. If you have a home loan, you should check with your financial institution to see if home insurance is compulsory throughout the life of the loan. If you own the house outright, then it’s up to you whether you have home insurance or not.
Are you underinsured?
Many people underestimate how much insurance cover they actually need! Or they simply renew their insurance policies each year without taking into consideration renovations or new purchases.
CGU Insurance cover aims to provide you with protection and peace of mind, so that in the unfortunate event that your home or contents are lost or damaged, you will be covered for their full repair or replacement cost.
Use our building and contents calculators to determine the level of cover that you need.
What isn’t covered by home insurance?
This depends on the type of policy you’ve taken out. Each of our home insurance policies comes with its own Product Disclosure Statement (PDS), which lists out all the exclusions to your cover.
In short, you’re not covered for any foreseeable event or for general wear and tear (for example, your home and contents deteriorating over time due to age).
We encourage you to read your PDS to see the full list of what is and isn’t covered:
Understanding your home insurance quote
Whether you’re insuring your building, your contents or both, the higher the sum you choose to insure then the higher your premium will be.
Some areas are more prone to burglary or damage than others. CGU calculates the probability of an event occurring in your area and applies it to your premium.
The higher your excess (which is the amount you pay when you make a claim), the lower your premium will be. This is entirely up to you.
Level of security
If your home has a premium alarm system and plenty of locks and bolts, it’s less likely to get burgled, right? We consider this when calculating your premium.
How the house is built
Some building materials are more prone to damage or are more expensive to replace than others.
Whenever you need us, we’re right here
CGU Flood Cover
CGU includes automatic flood cover as a policy feature on Home and Landlords insurance. This ensures that all customers are covered for damage caused by water giving you peace of mind when water damage occurs. With an increase in recent years of severe weather events it protects our customers and enables CGU to offer quick flood claim resolutions.CGU Flood Cover additional information
Need to make an insurance claim?
Step 1. Call 13 24 80 with your policy number and any other information about the incident handy.
Step 2. We’ll kick off the claims process, and keep you informed every step of the way.Visit the Claims hub