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Managing Injuries

CGU provides tools to help manage workplace injuries and assist injured workers in their return to work.

Injury management support

Preparing an injury management plan

CGU will prepare an Injury Management Plan for your injured worker if they are required to have seven or more consecutive days off work.

An Injury Management Plan (IMP):

  • provides you, your employee and the nominated treating doctor with a detailed plan of the actions required to return the employee safely to work, including medical management, treatment and rehabilitation goals.
  • states the responsibilities of all parties involved and outlines the consequences of failing to meet obligations
  • is developed in consultation and agreement with all relevant parties within 20 days of CGU being notified of the injury.

Please contact your case manager for more information on an IMP.

Injury management training

CGU provides all policy holders with free access to online injury management training via our .Live online tools.

This introductory training is designed to provide you with tips and techniques to help you successfully manage injuries in the workplace. The training includes:

  • an overview of injury management
  • legal requirements
  • roles and responsibilities in injury management
  • responding to injuries
  • claims management and early intervention
  • recovery and returning to the workplace.

CGU also offers classroom style training on injury management. More information is available in our OHS and risk management training section.

Return to work plan

You are responsible for preparing a Return To Work Plan for your injured worker that:

  • describes how you will help your employee return to work after an injury
  • is based on the treating doctor’s recommendations and co-ordinated with the Injury management plan
  • is developed in consultation with your employee. You must make it available to them on request.

If the doctor thinks the employee is fit to work, but not in their normal job, you must consider suitable duties to help them return to work such as:

  • parts of the job the employee was doing before their injury
  • the same job, but on reduced hours
  • different duties altogether
  • duties at a different site
  • training opportunities
  • a combination of some or all the above.

When considering suitable duties, the following must be taken into account:

  • the work capabilities the treating doctor has listed on the medical certificate
  • the age, education and work skills of the injured worker
  • where the worker lives
  • what duties are useful within your business
  • if the duties are in line with the injury management plan
  • they must not be demeaning or token duties

Contact CGU for more information and to obtain an Employer’s Guide and templates for developing a return to work plan.

Return to work training

CGU offers a range of training courses to help you in the area of return to work. More information is available in our OHS and risk management training section.

Online training

View online training courses