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Consumer credit claims

How to lodge a consumer credit insurance claim.

For consumer credit insurance claims, including disability, involuntary unemployment, trauma, life and auto equity, please contact the consumer credit insurance claims team on 1800 248 224.  The team is available from 8:30am to 5:30pm (AEST).

Next steps

Please fill in the relevant consumer credit insurance claim form and send it either via email, fax or mail:

Email: CCIClaims@cgu.com.au
Fax: 1800 032 535
Postal Address: GPO Box 2177, Melbourne VIC 3001

Once your claim has been lodged, we will allocate a claims officer to your claim who will keep you informed on the progress of your claim. 
 
For further information on the claim process, please refer to your policy wording document.