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Rapid Repair Service

At CGU we’re committed to delivering a great claims experience to your customers.  Part of that is through our footprint of quality repairers.

CGU has over 500 repairers located throughout Australia who are ready to assist our customers.

We ensure all managed repairers adhere to strict quality and customer service standards. Each of our managed repairers has been through an extensive selection process ensuring they are thoroughly professional, deliver work to the highest standard, and combine it with outstanding customer service.

CGU guarantee the quality of their workmanship, conduct quality audit inspections on our repairers and capture feedback from customers – both good and bad – to ensure our repairers are delivering great service and the best quality repairs.

In Victoria and Western Australia we offer a specialised fast repair service to customers known as Rapid Repair. 

When customers use Rapid Repair  they have a short 2-3 day turnaround for most small repairs, compared to 5-8 days with a conventional repairer. 

This quick turn-around doesn’t come at the expense of quality.  The faster repair time is achieved through a combination of new infra-red paint drying technology and more efficient set-up and processing at the repairer’s facility.

This Rapid Repair technology is especially beneficial for commercial motor and fleet customers, minimising downtime and subsequent impact to their business.

We have received excellent feedback on the service, with one customer saying, “It was unbelievable service – I have no hesitation recommending others to use this service.  My experience was fantastic.”

Recommending a CGU managed repairer that offers Rapid Repair to your customers is easy – just log into the Adviser Portal on the CGU website, and look under the Claims tab for the link to the Find a Repairer tool. 

Whether it’s a commercial motor customer or a personal claim, CGU managed repairers provide high quality repairs and great customer service.