How to make a travel insurance claim and get emergency assistance.
We provide a 24-hour emergency assistance hotline for you to call if you have any difficulties while travelling. Call from anywhere in the world to speak with a highly trained, multilingual consultant (we accept reverse charges for overseas calls), or email TravelAssist@cgu.com.au.
For emergency travel insurance assistance, please call our 24-hour emergency assistance hotline:
Within Australia: (02) 8895 0698
While overseas: +61 2 8895 0698
For all non-emegency claims, please contact CGU upon your return to Australia.
Simply call CGU Insurance on 13 24 80 with the following details:
Lost or stolen luggage claims
For more information on making an CGU Travel insurance claim, please refer to your Product Disclosure Statement.