Life insurance claims

How to lodge a life insurance claim.

Contact us anytime (24 hours, 7 days a week) on 1800 248 543 (1800 CGU LIFE)

In the unfortunate event that you need to make a claim for life insurance, we will make the process as easy as possible, with a personal claims consultant to support you through the process.

To lodge a claim, please download the relevant Life claim form or contact us anytime (24 hours, 7 days a week) on 1800 248 543 (1800 CGU LIFE) and we will post the claim form to you.

Please send the completed claim form back to CGU via:

Email: cciclaims@cgu.com.au
Post: GPO Box 2177, Melbourne, VIC 3001
Fax: 1800 032 525

The sooner you’re able to notify us, the sooner we can ensure you receive the financial assistance you need. We’ll stop collecting premiums immediately and help you through the process.