Your Obligations

Both you and your employer have obligations in relation to any injury you sustain at work.

What are your obligations?

If you are injured at work, you must:

  • notify your employer of any injury or illness as soon as possible and within 30 days of becoming aware of it
  • make a workers compensation claim in order to receive payment for medical expenses and time off work due to your injury
  • nominate your own treating doctor, usually a GP who agrees to participate in the planning of your return to work
  • forward ongoing medical certificates, receipts and accounts for treatment to your employer or CGU within seven days
  • actively participate in treatment
  • actively participate planning your return to work
  • participate and coorporate in assessments to determine your capacity, rehabilitation progress and future employment prospects
  • make every reasonable effort to return to work in suitable employment or pre-injury employment
  •  actively participate and cooperate in an interview for the purpose of enhancing your return to work opportunities
  • notify your employer immediately if you are receiving workers compensation payments and/or you start working for another employer or you start your own business
  • comply with reasonable requests made by CGU with regard to your claim

If you don’t meet these obligations, your entitlement to weekly payments and medical and other expenses may be affected.

Your employer’s obligations

Your employer must:

  • allow you to visit a doctor
  • complete the employer section of the workers compensation claim form and forward it to CGU within the required timeframe within 10 days of receiving it from you
  • plan for your return to work
  • consult with you, your treating doctor and Occupational Rehabilitation provider about you return to work
  • provide you with employment that is suitable based on your capacity to work
  • appoint a Return to Work Coordinator at the outset of each claim, and inform all relevant parties of who this person is.  Employers whose annual remuneration is greater than $2 million must have a return to work coordinator at all times
  • Advise CGU immediately if you start working for another employer.

Your employer is not allowed to terminate your employment for making a claim.

Your treating doctor's obligations

Your treating doctor must:

  • recommend necessary treatment for your injury
  • fully complete WorkSafe medical certificates
  • monitor your progress regularly
  • consult with CGU and your employer to assist with planning for your return to work and monitoring any return to work progress.

CGU’s obligations

CGU’s responsibilities include:

  • reimburse your employer for workers compensation benefits within seven business days of the acceptance of your claim, or advise you of the reason why payments are not being made
  • decide whether to accept or reject your claim for workers’ compensation within 28 days of receiving the completed workers compensation claim form
  • pay appropriate and reasonable medical and like expenses