What happens if I disagree with the decision made by CGU?
If a decision is made to decline your payments, you will be provided with all the information used for that decision.
If you disagree with the decision, you can:
contact CGU and request the decision be reviewed. The review will be conducted by a senior CGU Workers Compensation staff member not involved in the original decision. You can email your request for review directly to email@example.com
contact the WorkSafe Advisory Service on (03) 9641 1444 or 1800 136 089
refer the matter to the Accident Compensation Conciliation Service.
Further information on appeal rights is available on the WorkSafe Victoria website.