Dispute Resolution

Further information on appeal rights is available on the WorkSafe Victoria website.

What happens if I disagree with the decision made by CGU?

If a decision is made to decline your payments, you will be provided with all the information used for that decision.

If you disagree with the decision, you can:

  • contact CGU and request the decision be reviewed. The review will be conducted by a senior CGU Workers Compensation staff member not involved in the original decision. You can email your request for review directly to wcvicsnrreview@cgu.com.au 
  • contact the WorkSafe Advisory Service on (03) 9641 1444 or 1800 136 089
  • refer the matter to the Accident Compensation Conciliation Service.

Further information on appeal rights is available on the WorkSafe Victoria website.