If CGU makes a decision to decline payment, it will be done in consultation with you. If you have concerns about how a liability decision was reached, please contact us immediately and provide any further information you think may be relevant.
CGU must comply with legislative requirements and we endeavour to partner with you to ensure we achieve the best outcomes for you and your injured worker.
If you disagree with a decision, you can:
Further information on appeal rights is available on the WorkSafe Victoria website.