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Reporting an Injury

You can notify CGU of an injury in just a few minutes using our online notification system.

How do I report an injury and lodge a claim?

When an injury occurs

  • Ensure your employee receives appropriate medical treatment immediately
  • Notify CGU within 48 hours of becoming aware of an injury in your workplace. A wage penalty applies after this time. The earlier you notify us, the sooner we can provide assistance with managing the claim.

Initial notification of injury

Providing initial notification of an injury couldn't be easier with CGU's initial notification of injury system. If you're new to online notification you can use this quick reference guide or speak with you CGU Account Manager.

You can also notify us of an injury via email, fax or posting an early notification of injury form

Lodging a claim

The employee should complete the Workers Compensation Claim Form and submit it with their medical certificate as soon as practicable. The employer is required to complete the Employer's Claim Form and lodge it with CGU Workers Compensation within three working days.

Following an injury

It’s important that you investigate the incident and identify a solution to ensure a similar injury doesn’t occur again. This should become part of your organisational OHS system.

  • If the injured worker is unable to immediately return to their pre-injury role, identify suitable duties that you may be able to provide within your workplace. 

Online notification

You can notify CGU of an injury in just a few minutes using our online notification system.