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Who we are

CGU is a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

CGU is a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

We  distribute our extensive range of market-leading products through more than 1,000 brokers, agents and selected financial institution and affinity partners.

Every year, CGU delivers the insurance protection our customers need for:

  • Nearly half a million properties
  • Over one million motor vehicles
  • More than 125,000 businesses
  • Over 60,000 farms and hobby farms

CGU manages around 350,000 claims every year – nearly 1,000 claims every day – and we pay on average 98 per cent of all claims we receive. That works out at around $1.6 billion in support to our customers every year when they need us.

At CGU, we are proud of our 160-year history of supporting customers in their time of need – it’s how we’ve earned the level of trust we continue to enjoy in all parts of Australia today.

CGU is proudly backed by IAG – the largest general insurer in Australia and New Zealand, with a growing presence in Asia. 

We put you – our customer – first

CGU has built its business around its customer and partners.

When you need to make a claim, our claims process is simple and clear – and you can lodge your claim with us when and how it suits you through our 24/7 national claims service.

Throughout a claim, you choose how you want us to contact you and when you want us to do so – and we make the process as simple for you as we can.

We have operations in every state, so you deal with someone who is local and understands your needs, and we have a national network of preferred suppliers who can help you whenever and wherever they are required.

We’re also the first on the ground providing emergency assistance when a major event occurs – we’re there for you every step of the way.

With CGU, you know where you stand. We make insurance simple, are straight talking and easy to deal with, and you know we will be there for you when you need us. We keep our promises.