CGU supports customers affected by the East Coast Storms

We are offering emergency assistance to customers affected by the storms in New South Wales, Queensland, Tasmania and Victoria, to help them get back on their feet faster.

We have marshalled extra resources and staff to assist in helping more customers following the recent heavy rains and winds.
We have also contacted customers in some of the most affected areas to check their safety and offer claims support.

Customers are encouraged to make contact as soon as possible if they need to lodge a claim, access emergency accommodation or request technical property assistance with a verified building specialist.  CGU Insurance customers can access 24/7 phone assistance on 12 24 80

“Our immediate priority is to assist our customers impacted by the East Coast Low to ensure they receive the right support in their time of need,” said Cheryl Chantry, Executive General Manager of Short Tail Claims.

“We have initiated our ‘All Hands on Deck’ program to help rally additional support from across our business. This means we will have extra staff rolling up their sleeves to help our customers.”
 
We will also be mobilising drones to capture aerial imagery of damage, enabling us to inspect damage from a safe location and fast-track the claims assessment process.

In January, CGU's parent company IAG was the first insurer in Australia to use drones to assess insurance claims following the Wye River bushfires in Victoria.