We are ready to help customers affected by bushfires in Victoria.
If you or your customers need emergency assistance or need to lodge a CGU claim in the coming days, our dedicated 24 hour claims hotline is available on 13 24 80.
Our claims teams are ready to take calls and assist affected customers.
In the interest of assisting customers as quickly as possible, our assessors and technical specialists have been using drones to take aerial images of customers’ properties to begin assessments whilst on-the-ground access is restricted.
We have CGU claims staff at our Mobile Event Rapid Response Vehicle, located at the corner of Thompson Street and Great Ocean Road (ocean side), Apollo Bay, to assist customers with any queries about their claims.
If you have any questions, please contact CGU Claims on 13 24 80.
Residents of threatened or affected areas are urged to take note of warnings posted by local fire authorities.