CGU rated best Insurance Underwriter by brokers

CGU has been rated the overall best insurance underwriter in a major survey of brokers.

The 2014 J.P. Morgan Taylor Fry General Insurance Barometer survey of brokers has ranked CGU as the overall No.1 underwriter.

In addition to the overall No.1 ranking, CGU was ranked No.1 across every service measure

  • No.1 for Claims Admin*
  • No.1 for Underwriting*
  • No.1 for Product Design*
  • No.1 for Policy Admin*
  • No.1 for Sales Support*
  • No.1 for Staff Knowledge*

IAG Commercial Chief Commercial Officer Ben Bessell said the ranking was a strong endorsement of CGU’s focus on service excellence.

“We are delighted that CGU has been rated the overall number one and best Insurance Underwriter across all key service measures by brokers,” Ben said.

“CGU has a clear focus to deliver outstanding service for our partners and customers, and while we know there are many areas where we can still improve, it’s great to be recognised for the hard work we are doing.”

CGU was also ranked highly across a wide range of products including:

  • No.1 Underwriter for Workers Comp, Western Australia
  • No.1 Underwriter for Workers Comp, Tas/ACT/NT
  • No.1 Underwriter for Householders
  • No.2 Underwriter for Domestic Motor Vehicle
  • No.2  Underwriter for Professional Indemnity
  • No.2  Underwriter for Marine

These survey results follow on from CGU’s recognition for outstanding customer service late last year in topping the Best Customer Experience List of Australia.

The J.P. Morgan Taylor Fry General Insurance Barometer is a joint effort between J.P. Morgan and Taylor Fry. It provides a detailed overview of the current state of the Australian general insurance industry and the industry's expectations.

* CGU was ranked joint No.1 on service measures with NRMA. Both CGU and NRMA are part of Insurance Australia Group.CGU has been rated the overall best insurance underwriter in a major survey of brokers.