Donna Walker, General Manager Claims, said the focus had now shifted from making properties safe to
assessing claims, and starting the rebuilding process.
“In the days after the floods we quickly deployed resources to support local communities and made
over 100 properties safe so customers could access their homes”, she said.
“We are now focused on moving as quickly as possible through assessing claims, to support our
customers to begin the rebuilding process. We have already assessed over 200 properties and 120
“We are also finalising simple claims as quickly as possible and have already paid out over $1.5 million
in contents and smaller claims,” Ms Walker said.
CGU is committed to using local trades and suppliers as our first point of call and the large majority of
work to date has gone to local builders.
We encourage customers to tell us how they’d like us to communicate with them about the progress of
their claim so they get the information they want, when and how they want it.
CGU is committed to continuing our efforts in supporting impacted Queenslanders to repair their
homes. Any customers who still need to lodge a claim can do so via CGU’s 24-hour hotline 13 24 80 or
online at firstname.lastname@example.org.