CGU makes progress in supporting Queenslanders

Donna Walker, General Manager Claims, said the focus had now shifted from making properties safe to 
assessing claims, and starting the rebuilding process. 
 
“In the days after the floods we quickly deployed resources to support local communities and made 
over 100 properties safe so customers could access their homes”, she said. 
 
“We are now focused on moving as quickly as possible through assessing claims, to support our 
customers to begin the rebuilding process. We have already assessed over 200 properties and 120 
vehicles. 
 
“We are also finalising simple claims as quickly as possible and have already paid out over $1.5 million 
in contents and smaller claims,” Ms Walker said. 
 
CGU is committed to using local trades and suppliers as our first point of call and the large majority of 
work to date has gone to local builders. 
 
We encourage customers to tell us how they’d like us to communicate with them about the progress of 
their claim so they get the information they want, when and how they want it. 
 
CGU is committed to continuing our efforts in supporting impacted Queenslanders to repair their 
homes. Any customers who still need to lodge a claim can do so via CGU’s 24-hour hotline 13 24 80 or 
online at claims@cgu.com.au.

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