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Our business areas

The business is structured around eight divisions, including our subsidary brand Swann Insurance.

Our people and structure

We employ over 3,500 people and distribute our extensive range of market-leading products through more than 1,000 brokers, agents and selected financial institution and affinity partners.

The business is structured around eight divisions, including our subsidary brand Swann Insurance:

Broker and Agency

Manages relationships with our network of brokers and authorised representatives, with a clear focus on driving sales and service in our chosen products, segments and markets.
 
Broker and Agency also includes our Workers Compensation business, which provides workers compensation services to employers both directly and through brokers, operating as an agent for the government in NSW and Victoria, and an insurer in states without government schemes. 
 
Business Partners
 
Provides financial institutions and affinity groups with domestic, niche and commercial insurance products. Our partners include banks, mortgage originators, building societies, credit unions and health funds. 
 

Claims

Supports customers to recover from the financial hardship of unexpected loss. This includes supporting the CGU business by lodging, processing and paying claims, finding appropriate suppliers and managing recoveries.

Corporate Office

Develops and manages our strategy, brand and reputation, communication, legal support, risk and compliance.

Finance

Drives strong operational accountability around financials, performance measurement and risk assessment.

Operations

Provides technology, transformation and change, project management and insurance operations services across CGU.

Underwriting

Manages underwriting and has accountability for product profit results. Specialist underwriting teams focus on specific portfolios of business.

Swann Insurance

Swann Insurance is Australia's largest niche insurer and a leading provider of personal insurance products. 

With more than 50 years' experience, Swann Insurance provides protection to over 750,000 Australians for their motor vehicles, motorcycles, loan obligations, specialised extended warranty, bicycles and various debt/fee obligations.

Swann is one of Australia's leading motorcycle insurance providers.

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