Talk to Us

We're here for you

Whether you need make a claim or to ask a question we're only a phone call away.

For claims

Call13 24 80

24 hours, 7 days a week

For general enquiries

Call13 24 81

Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday

Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday

Web Chat

Web chat

8:30am to 5:00pm AEDST, Monday to Friday

While overseas

Call +61 3 9601 8222

Need your current policy documents?

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Find an Adviser

CGU works directly with independent insurance advisers to help you find the right cover for your needs.

Why use an independent insurance adviser?

Just like an accountant or lawyer providing you with professional advice, a qualified and experienced insurance adviser can do the same with your insurance.

An adviser can help you assess your risks, and suggest what cover will best suit your needs. They can help you take out a policy, and will also explain your cover and any special situations you need to be aware of.

  • Knowledge and experience

    Insurance advisers have qualified knowledge of the type of insurer and products that are best suited to you.

  • Convenience and ease

    Doing business with a local provider makes things simpler and effective. Where possible, insurance advisers will also save you money.

  • Coverage that suits you

    Insurance advisers know what types of cover are most important to the individual and business given their circumstances.

  • Saving time

    Insurance advisers will save you from countless phone calls and time comparing insurers, processing paperwork and providing ongoing updates.

  • Personal advice

    Advisers can add value to your business by understanding the insurance needs of a specific industry, occupations and target markets.

  • Assisting your claims

    When the unforeseen happens, insurance advisers are there to guide you on how to best handle your claim and help you in the process.

An insurance adviser will:

Speak to an adviser today

Choosing the right insurance for yourself or your business is something you want to get right. Use our Find an Adviser tool to search for a local insurance adviser who can assist you today.