Talk to Us

We're here for you

Whether you need make a claim or to ask a question we're only a phone call away.

For claims

Call13 24 80

24 hours, 7 days a week

For general enquiries

Call13 24 81

Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday

Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday

Web Chat

Web chat

8:30am to 5:00pm AEDST, Monday to Friday

While overseas

Call +61 3 9601 8222

Need your current policy documents?

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General Insurance Code of Practice

The General Insurance Code of Practice outlines certain minimum standards of service that you should expect from insurers that have adopted the Code.

The standards covered by the Code include buying and renewing insurance, claims handling and complaints handling. We've adopted the Code and we're committed to complying with it.

The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the Code.

For more information on the General Insurance Code of Practice and the Code Governance Committee, visit codeofpractice.com.au.

How we develop our insurance

We develop and distribute retail insurance that meet our customers’ likely needs, objectives and financial situations.

Read the IAL policy

From 5 October 2021, we’ll provide Target Market Determinations (TMD) to explain the groups of customers that we sell each retail insurance product to.