Realising outcomes together

When customers buy business insurance, they buy peace of mind.  We understand how devastating a business loss can be - that’s why our claims service is the centre of our business.

We are committed to giving you and your customers a great claims experience by providing:

  • A dedicated consultant to manage your claim from start to finish.
  • 24/7 national claims support.
  • Claims teams on the ground when most needed.

We are also committed to continually refining the ways we support you through investment in better services, systems and networks. This year we launched:

  • A new national property and motor repair network, facilitating a seamless claims lodgement, assessment and repair process.
  • An enhanced claims portal with the ability to upload documents and select individual risks to lodge a claim, against those that have been added or removed during the policy period.

More about our new national property network

  • Australia-wide coverage, providing 24/7 assistance for our customers.
  • Enhanced scale for major claim events, including priority access for CGU customers.
  • Market-leading service and repair quality.
  • Capability to meet the needs of our partners’ diverse portfolio requirements for domestic, farm, commercial and strata insurance.

With experience helping Australians for more than 160 years, we are here to SEE IT THROUGH with you.

Talk to your local CGU team