From Donna's Desk

Hi everyone,

I am privileged to have been appointed Executive General Manager, Broker Business.  My role sits within IAG’s newly created Commercial Insurance division, and gives me leadership responsibility for both CGU and Lumley’s businesses.

CGU and Lumley have incredibly proud histories that each date back more than 100 years, and it is an honour to lead this next phase of our growth together. As a combined business we will be the leading insurer in the broker market and I’m looking forward to using this position to create real benefits for our partners and their customers. 

I am very excited to lead the Broker Business, having been involved in the insurance industry for more than 15 years.  Prior to this role, I was General Manager of Claims for CGU, and in that role I was proud of the significant improvement we delivered to the responsiveness and service of our claims function.

My first priority in this role is to finalise our structure and make key internal appointments so that we can deliver the very best of our combined business. I expect this process to be completed by the end of the year. We are also working to finalise our integration plans more generally, and we will give you an update on our progress and plans in the next edition of Insights.

Importantly, it is very much business as usual for CGU and Lumley. We know how important it is to remain focused on the needs of our partners and customers during this period.

In the weeks and months ahead I will be meeting many of our partners, and I’m very much looking forward to meeting those of you who I don’t know. In the meantime please don’t hesitate to get in touch with me directly if you have any questions.

Warm regards,
Donna Walker


About Donna Walker

Donna Walker is Executive General Manager, Broker Business, IAG Commercial Insurance. In this role Donna has responsibility for developing relationships and driving our performance in the broker market.

Prior to her current role, Donna was CGU's General Manager of Claims and Chief Actuary, leading the provision of claims services across CGU commercial and personal lines products. Since joining CGU in 1999, Donna has worked in a senior capacity across a variety of areas of the business, including leading large scale change programs, pricing frameworks, reinsurance projects and performance monitoring and management information delivery.

Donna is the Chair of the IAG Diversity and Inclusion Action Group which focuses on progressing the way IAG optimises diversity of thinking and inclusiveness to drive stronger business outcomes. Donna is a Fellow of the Institute of Actuaries of Australia and a Graduate of the Australian Institute of Company Directors.