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Keep up to date with broker insights for the quarter

CGU EDGE - November 2021

1. A message from Damien Gallagher

A lot has changed since my last update in August, especially as NSW and Victoria have now emerged from lockdown. It’s been wonderful to get out of the house and see people again in person, and I’m really pleased that our staff in NSW are now able to start returning to our worksites, with Victorian worksites reopening again very soon. No doubt you’ll be hearing from our teams regarding broker visitations and events for the remainder of 2021 and into next year.

For States other than NSW and Victoria it has been business as usual, with QLD having the opportunity to host two major industry events in recent weeks. After a few initial delays, the North Queensland Insurance Trade Show and Charity Benefit in Townsville and CQIB Convention on the Gold Coast went ahead, collectively raising over $100k for major charity partners Food Relief QLD and The Wesley Mission. Team CGU were once again proud to be sponsors and involved in such an important initiative.

In October we officially welcomed Jarrod Hill to CGU as our new Group Executive. With over 30 years’ industry experience, Jarrod’s appointment is an important milestone in our aspiration to lead the intermediated market to keep Australians and their businesses safe, and we’re excited to be working with him to deliver on that.

Our second Broker Pulse survey hit your inboxes on 3rd November. If you haven’t yet completed it, don’t miss your opportunity to Tell us what you really think! Be sure to check out our PulseCheck article for full details.

Finally, as we see out the remainder of 2021, it’s also a time when many Australians look towards some well-earned downtime. I hope the remainder of the year is good for all and brings with it a sense of calm and normality where it’s needed.

Best Regards,

Damien Gallagher.

Images from our recent Queensland events

2. Personal Lines with a Personal touch!

Our Broker Personal Lines offering centres around providing simple yet valuable product offerings, underwriting and claims expertise, a broad ranging appetite and easy digital experiences. This, coupled with a committed long-term focus and strong and personable relationships provides all the protection and peace of mind that you and your clients need.

We have a simple, common-sense approach; measured and sustainable, with consistent improvements being implemented to better serve and support our valued Broker partners.

You can expect a smooth, low touch transaction via our online quote and bind platform, Sunrise, however you’ll also have access to reliable and experienced underwriters when you need.

What are you waiting for? Contact your CGU Broker Relationship Representative today to see how we can help you with Broker Personal Lines.

3. Pulse Check

Did you tell us what you really think??

Recently you would have received - and hopefully responded to - our Broker Pulse survey. It’s hard to believe that it’s already been 6 months since we sent our last (and first!) survey. Enhancing your experience across underwriting, claims, service and relationships is of utmost importance to us. We believe it’s an essential part of building and nurturing a strong partnership, and your feedback is key in terms of what we can do differently to enable us to grow together.

What changes have been made as a result of your feedback from our first survey I hear you ask?

There were some very clear messages - some of which we’re working on and some that we can implement more easily.

Firstly, we’ve improved our ARN process on CGU Connect 15T products to be more streamlined, by replacing manual ARN’s with an electronic referral and response.

We’ve also aligned our business around emerging broker needs by implementing a new operating model to better support you. This further reinforces our commitment to being a sustainable, long-term partner of choice.

We will keep you informed of further enhancements being made as we continue to receive and analyse your feedback.

4. National Ag Day

National Ag Day is fast approaching, with many events planned to celebrate Farmers and the important role they play in the Australian economy.

This year’s theme is to keep it local, while celebrating the diverse career opportunities available in the Agricultural industry, encouraging Aussies to connect over a long lunch or picnic on Friday 19 November.

CGU protect a significant portion of Australia’s Agricultural industries via our valued Broker partners. We currently insure approx. 80,000 Agri risks and underwrite over $240M GWP in SME Rural lines Australia-wide, all of which supported by a team of specialist underwriters in our dedicated Rural Insurance Centre. We’re also focussing strongly on innovation in the Agri sector, looking for ways to better help our rural clients manage their risks as farming operations evolve.

Want to get behind celebrating National Ag Day? You can check out these resources available to inform, educate and share your support National AgDay | Celebrate Aussie farming! As well as organising an event of your own Resources | Get Involved | National Agriculture Day (


5. Fast 5 with Dustin Bartley

In this instalment of Fast 5, we introduce you to Dustin Bartley, Executive Manager of our Intermediated Personal Lines business.