Talk to Us

We're here for you

Whether you need make a claim or to ask a question we're only a phone call away.

For claims

Call13 24 80

24 hours, 7 days a week

For general enquiries

Call13 24 81

Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday

Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday

Web Chat

Web chat

8:30am to 5:00pm AEDST, Monday to Friday

While overseas

Call +61 3 9601 8222

Need your current policy documents?

Request business documents Request personal documents

We're here to support you and your customers

Log in to the portal

Log in

Everything you need in one place

Start a claim

Find the right claim form for your policy, fill it out and return it to us.

Download claim forms

CGU Edge

Keep up to date with broker insights for the quarter.

CGU Edge

Talk to us

Find someone who can help with your questions.

Search for contacts

Don't know your username or password for the portal?

See how to find your username, reset your password, or get set up for the portal.

Get help now