Talk to Us

We're here for you

Whether you need make a claim or to ask a question we're only a phone call away.

For claims

Call13 24 80

24 hours, 7 days a week

For general enquiries

Call13 24 81

Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday

Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday

Web Chat

Web chat

8:30am to 5:00pm AEDST, Monday to Friday

While overseas

Call +61 3 9601 8222

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Family and domestic violence

If you're affected by family and domestic violence, we're here to support you

Support services

Throughout Australia, people are experiencing family and domestic violence every day.

If you're in this situation, there are people you can talk to and services that can help.


Call 1800RESPECT anytime, 24/7 on 1800 737 732.

Find more information on the 1800RESPECT website.

Rape & Domestic Violence Services

Call the Rape & Domestic Violence Services anytime, 24/7 on 1800 943 539.

Find more information on the Rape & Domestic Violence Services website.

Call 000 if you or anyone in your family are in immediate danger.


How we can help

We want to help you with your insurance, especially during difficult times.

Our teams are here to support you. We know it can be difficult to talk about what you're going through, so we always try to minimise the number of times you need to give us details.

To talk to us, call 13 24 81 (8am–8pm AEST, Mon–Fri).


What to expect when you call us

Privacy and safety

When you call, your privacy and safety are our top priority.

If you’re affected by family and domestic violence, information you give us about your situation will be kept private (even if you have a joint policy).

Financial support

We can talk to you about financial support if your situation is putting stress on your finances.


Supporting our staff

We know our staff can be affected by family and domestic violence, too. Our Employee Assistance Programs, as well as specialist teams and support services, help look after our teams.


Our policy

We're committed to supporting you if you're experiencing family and domestic violence.

To learn more about our commitments to you, read the IAG family and domestic violence policy.