Coronavirus response

Our response

The coronavirus pandemic is disrupting our everyday lives, and it might be affecting you or your business in ways you didn’t expect.

So, here’s what we’re doing to back you, our teams, and our networks of suppliers (like assessors and repairers) so we can all get through this time as safely as possible.

We’ll keep you updated here as things change.

Are you having financial trouble?

We understand the coronavirus pandemic isn't only a health issue, it's putting pressure on people's finances, too.

If you're experiencing financial hardship and you're worried about whether you can make your next insurance payment, you can talk to us.

If you have a Car or Home Insurance policy, you might be able to reduce the excess or premium, or switch from annual payments to more manageable monthly payments (at no extra cost).

Call 13 24 81 (8am–8pm AEST, Mon–Fri) to learn how we can tailor options for your situation with our Help program.

Support for small businesses

We know this is a tough time for small businesses all over Australia, and we want to help.

If your business is eligible, we can offer support by deferring your business insurance premium payments (excluding Workers Compensation) for up to 6 months, reviewing your cover with you over the phone, and more.

To learn more, including whether you're eligible and how you can apply, read our small business coronavirus support information.

Check your travel insurance cover

If you have to cancel your trip because of the coronavirus pandemic, you might be eligible for a refund.

Or, if your trip is postponed, you can contact us to update your policy details.

Learn more about these options and see other important travel insurance details in our coronavirus travel insurance information.

Help for landlords

The COVID-19 (coronavirus) pandemic is affecting landlords and tenants across the country.

If you have a Landlord Insurance policy with us and you’re not receiving the full amount of rent from your tenants because of the coronavirus pandemic, we might be able to help.

Call us anytime, 24/7 on 13 24 80 to learn about the options for your situation.

Staying safe when you claim

We’re making changes to how we manage claims to help minimise risk for you and our network of suppliers (like assessors and repairers).

Our network of suppliers will ask screening questions, wear protective gear, and follow all health and safety advice from the authorities.

We’re also using live video assessments, so for some claims we may not have to do assessments in person.