Whether you need make a claim or to ask a question we're only a
phone call away.
24 hours, 7 days a week
Personal Insurance8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance8:00am to 8:00pm AEDST, Monday to Friday
8:30am to 5:00pm AEDST, Monday to Friday
We aim to give you the best service possible, but we understand that sometimes issues come up and you may have a complaint.
You can use this form to send us your feedback or complaint, and we’ll get back to you as quickly as we can.
How we handle complaints
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You can also give us feedback or make a complaint over the phone
13 24 81
8am–6pm AEDT, Mon-Fri
From overseas: +61 3 9601 8222