Talk to Us

We're here for you

Whether you need make a claim or to ask a question we're only a phone call away.

For claims

Call13 24 80

24 hours, 7 days a week

For general enquiries

Call13 24 81

Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday

Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday

While overseas

Call +61 3 9601 8222

Need your current policy documents?

Request business documents Request personal documents

Contact us

  • To make a claim contact us on 13 24 80 (24 hours/7 days a week)
  • For general enquiries call us on 13 24 81 (Personal Insurance: 8:30am to 5:00pm AEDST, Monday to Friday. 
    Business Insurance: 8:00am to 8:00pm AEDST, Monday to Friday)

We're here for you

Whether you need make a claim or to ask a question we're only a phone call away.

Get in touch

For claims

13 24 80

24 hours, 7 days a week

For general enquiries

13 24 81

Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday

Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday

While overseas

Call +61 3 9601 8222

Feedback & complaints

Your feedback helps us to provide you with the best service possible. Please let us know if you’ve had any difficulties with our products or experienced insurance fraud. You can get in touch online or call us; for complaints and feedback call us on 13 24 81, to report insurance fraud call 1800 237 283.