Wherever you are, CGU will help you see it through.
Contact
Call us or go online for immediate assistance.
Wherever you are, CGU will help you see it through.
During business hours, our consultants are only a phone call away. You can claim 24 hours a day, 7 days a week and for additional information about personal and business insurance you can always refer to this site.
Below you will find contact details and forms for:
- Existing customers
- Getting a quote
- Feedback and complaints
- Finding a branch.
If you are contacting CGU from overseas, please call +61 3 9601 8222.
Existing Customers
Claims
Visit the Personal claims section
Visit the Business claims section
Visit the Workers Compensation page
Or call 13 24 80
24 hours a day, 7 days a week
Request a document
Request a certificate of currency (COC)
Request a tax invoice
Update your personal details
Call 13 24 81
During business hours
Update your personal details
To update your address please call 13 24 81
Things to have handy when making a claim
To help us make the process easier, please have the following ready when you contact us:
- Your policy number
- Your contact details as they appear on your policy
- For claims, have the details of other people involved in the claim
Get a quote or transfer your policy to CGU
Get a quote online
Personal
Car insurance
Home insurance
Landlords insurance
Travel Insurance
Business
Workers compensation
Trades cover
IT Professionals cover
Professionals cover
Feedback & complaints
Submit feedback
Or call 13 24 81
During business hours
Report insurance fraud
Or call 1800 237 283
During business hours
Website feedback
Find a branch
Browse by state
-
New South Wales
Sydney - Corporate
(Admin only) Level 14, 388 George Street Sydney 2000
Phone 13 24 81
Hours 8:30am to 5:00pmNewcastle
3rd Floor, The Metro Cnr Scott & Watt Streets Newcastle 7100
Phone (02) 4935 7100
Hours 8:30am to 5:00pm -
Northern Territory
Darwin
Level 7, 80 Mitchell Street Darwin 0800
Phone 13 24 81
Hours 8:30am to 5:00pm -
Australian Capital Territory
Canberra
Level 2, 6 National Circuit, Barton 2600
Phone 13 24 81
Hours 8:30am to 5:00pm -
Queensland
Brisbane
189 Grey Street South Bank Brisbane 4101
Phone 13 24 81
Hours 8:30am to 5:00pm -
South Australia
Adelaide
80 Flinders Street Adelaide 5000
Phone 13 24 81
Hours 8:30am to 5:00pm -
Tasmania
Hobart
188 Collins Street Hobart 7000
Phone 13 24 81
Hours 8:30am to 5:00pm -
Victoria
Melbourne
CGU Centre 181 William Street Melbourne Melbourne 3000
Phone 13 24 81
Hours 8:30am to 5:00pm -
Western Australia
Perth
46 Colin Street West Perth 6005
Phone 13 24 81
Hours 8:30am to 5:00pm
Media Enquiries
Tel: +61 (0)2 9292 9742
For more information about careers at CGU Insurance, please contact the Recruitment Team or visit our Careers Portal.