We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
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To make a claim
You can call us on 13 24 80 (24 hours/7 days a week) or select one of the following areas:
- Personal claims page
- Business claims page
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Workers Compensation page
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Business insurance renewals and payments
Visit the Business Insurance Renewals and Payments page
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To request business insurance documentation
- Log in to CGU Online to see your policy details and download documents
- Complete the Certificate of Currency (COC) online form
- Complete the Tax invoice online form
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Complete the Certificate of Insurance online form
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To request personal insurance documentation
- Complete the Certificate of Currency (COC) online form
- Complete the Tax invoice online form
- Complete the Request Policy Schedule online form
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To make changes/updates to your policy or personal details
- Call 13 24 81 (8:00am to 8:00pm, Monday to Friday)
- Or complete the Policy Change Online Form
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General enquiries
Complete the General Enquiries Online Form
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Business insurance specialist
Request a call back from a CGU business insurance specialist
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Workers Compensation
Find contact numbers for workers and employers
Get in touch
When making a claim
To help us make the process easier, please have the following ready when you contact us:
- Your Policy number
- Your contact details as they appear on your policy
- Details of any other people involved in the claim
Feedback & complaints
Your feedback helps us to provide you with the best service possible. Please let us know if you’ve had any difficulties with our products or experienced insurance fraud. You can get in touch online or call us; for complaints and feedback call us on 13 24 81, to report insurance fraud call 1800 237 283.