Making a claim

At CGU we've made claiming quick, simple and hassle-free. You can lodge a claim anytime – 24 hours, 7 days a week.

To make a claim, call us on 13 24 80

When you call

When you call us to lodge a claim, you’ll be asked to provide:

  • Your policy number or personal contact details, and the contact details of anyone involved in an incident, including their name, current address, vehicle registration details, phone number and insurance details if known
  • Any letters, notices or court documents about the incident, and the incident report number for any claims in relation to theft or attempted theft, vandalism or a malicious act (the police will provide you with this number when you report the incident to them).

You can help the claims process by:

  • Taking photos of damage to your property
  • Keeping damaged property and items so we can inspect and assess the damage if required.

Emergency repairs

If you need to make emergency repairs, please call us on 13 24 80 and we will arrange assistance through our repairer and supplier network.

Other types of claims

Life insurance, travel insurance and consumer credit insurance have specialised claims teams. For more information please select the type of insurance you wish to claim against:

Claims forms

Our claims forms are available online if you have been asked to, or would prefer to, lodge your a claim on paper.

Make a claim over the phone

13 24 80

24 hours a day, 7 days a week

Travel Insurance Emergency Assistance

For emergency travel insurance assistance, please call our 24-hour emergency assistance hotline:

Within Australia: (02) 8895 0698
While overseas: +61 2 8895 0698