Talk to Us

Wherever you are, CGU will help you
see it through.

Call us

13 24 81

Personal Insurance 8am-8pm Monday to Friday
Overseas: +61 3 9601 8222

Business claims

Need to make a business claim?  We’re here to help! Call us on 13 24 80.

Make a business claim

You can make a business claim by calling us at 13 24 80. We’ll usually ask you for the following information when you make a claim:

  • Your personal details, and policy number
  • Details of the incident, including any damage or loss or other parties impacted
  • Details of any other parties involved
  • Police reports (if applicable)

Claiming through your broker or adviser

If you purchased your insurance through a broker, you may want to contact them directly for assistance when making a claim.  Many brokers and insurance advisers will help you through the process, and work with us on your behalf.

Workers compensation claims

For information about Workers Compensation claims, visit the workers compensation section of the site and select your state for the relevant claims information.

Professional risks claims

For professional risks claims, please contact your insurance adviser or broker, or the CGU professional risks claims team directly on:

Tel: (03) 9601 8709

Claims forms

Do you need a specific claims form? Please visit the claims forms page for a full list of claim forms.