Talk to Us

We're here for you

Whether you need make a claim or to ask a question we're only a phone call away.

For claims

Call13 24 80

24 hours, 7 days a week

For general enquiries

Call13 24 81

Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday

Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday

Web Chat

Web chat

8:30am to 5:00pm AEDST, Monday to Friday

While overseas

Call +61 3 9601 8222

Need your current policy documents?

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Business claims

Need to make a business claim?  We’re here to help! Call us on 13 24 80.

Business interruption claims

If your business has been affected by COVID-19 and you have business interruption cover, talk to us about making a claim on 13 24 81.

There have been two test cases in relation to business interruption cover and COVID-19 impacts. Information about these test cases is available on the Insurance Council of Australia's website.

Make a business claim

You can make a business claim by calling us at 13 24 80.

We’ll usually ask you for the following information when you make a claim:

- Your personal details, and policy number
- Details of the incident, including any damage or loss or other parties impacted
- Details of any other parties involved
- Photos of any damage
- Police reports (if applicable)

Claiming through your broker or adviser

If you purchased your insurance through a broker, you may want to contact them directly for assistance when making a claim.  Many brokers and insurance advisers will help you through the process, and work with us on your behalf.

Workers compensation claims

For information about Workers Compensation claims, visit the workers compensation section of the site and select your state for the relevant claims information.

Professional risks claims

For professional risks claims, please contact your insurance adviser or broker, or the CGU professional risks claims team directly on:

Tel: (03) 9601 8709

Claims forms

Do you need a specific claims form? Please visit the claims forms page for a full list of claim forms.