We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222Claims Management
We take a sustainable, partnership approach to managing your claims.
Working with you to deliver positive claims results
Working with you to deliver positive claims results
We take a sustainable, partnership approach to managing your claims. We work with you and your adviser to deliver results that have a positive impact on your premiums.
Our ability to deliver positive results lies in our experience, knowledge and scale. Our processes and systems enable us to maintain tight control of your claims.
We start by learning about your business environment and past claims performance so that we can assist where we identify improvement opportunities.
When claims do occur, we keep you informed every step of the way. From establishing liability and setting claim strategies, through to the treatment program and getting your employees back to work.
For information regarding what to do if an employee is injured at work, refer to our claims information for employers section.