We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222Dispute Resolution
CGU is committed to providing an efficient, helpful and professional service.
What happens if I disagree with the decision made by CGU?
If CGU makes a decision to decline payment, it will be done in consultation with you. If you have concerns about how a liability decision was reached, please contact us immediately and provide any further information you think may be relevant.
While CGU must comply with legislative requirements, we endeavour to partner with you to ensure the best outcomes for you and your injured worker are achieved.
If you disagree with a decision, you can request CGU review the claim. The review will be conducted by a senior member of staff who was not involved in making the original decision.