Talk to Us
We're here for you
Whether you need make a claim or to ask a question we're only a phone call away.
For claims
Call13 24 8024 hours, 7 days a week
For general enquiries
Call13 24 81Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday
Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday
While overseas
Call +61 3 9601 8222Compensation Payments
If the workers compensation claim is accepted, your injured worker could be eligible for compensation payments.
What is paid on a claim?
If the workers compensation claim is accepted, your injured worker could be eligible for compensation payments including:
- weekly payments where time off work is required – to be eligible your worker must obtain a WorkSafe medical certificate from their treating doctor and provide it to you or directly to CGU. The amount your employee will be paid is calculated using their Pre Injury Average Weekly Earnings (PIAWE). PIAWE is determined by averaging the 52 weeks of the injured employee's pay history immediately preceding the injury date. More information on Pre-Injury Average Weekly Earnings and other Injured Worker entitlements is available from the WorkSafe website
- reasonable medical and like hospital expenses – paid in line with WorkSafe schedule fee amounts. The worker’s treating doctor can apply directly to CGU for payment.
- accommodation costs – if you are required to be away from home to receive treatment
- travel and transportation costs – reasonable public transport and car travel costs may be reimbursed to your employee for travel to and from medical appointments and treatment. Fill out and submit a travel reimbursement form and include any invoices or receipts.
- lump sum payments – for permanent impairment as a result of a workplace injury.
Further information on employer entitlements can be found at the WorkSafe Victoria website.