Dispute Resolution

CGU is committed to providing an efficient, helpful and professional service.

What happens if I disagree with the decision made by CGU?

If CGU makes a decision to decline payment, it will be done in consultation with you. If you have concerns about how a liability decision was reached, please contact us immediately and provide any further information you think may be relevant.

While CGU must comply with legislative requirements, we endeavour to partner with you to ensure the best outcomes for you and your injured worker are achieved. 

If you disagree with a decision, you can request CGU review the claim. The review will be conducted by a senior member of staff who was not involved in making the original decision.