Talk to Us

We're here for you

Whether you need make a claim or to ask a question we're only a phone call away.

For claims

Call13 24 80

24 hours, 7 days a week

For general enquiries

Call13 24 81

Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday

Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday

Web Chat

Web chat

8:30am to 5:00pm AEDST, Monday to Friday

While overseas

Call +61 3 9601 8222

Need your current policy documents?

Request business documents Request personal documents

Business insurance renewals and payments

Make payments your way

Making renewal payments for your business policy is easy. Choose one of our four options below.

  • Pay securely online

    Pay online with your policy number ready. We accept Visa, Mastercard or PayPal.

  • Pay with BPay

    1. Visit your bank's website and log into your online account.
    2. When asked, enter the biller code 879346 and your reference number - this is next to the BPAY logo on your renewal/bill from us.

    For further information visit

  • Pay over the phone

    Call us 8am–8pm AEST, Mon–Fri, with your policy number ready. We accept Visa or Mastercard.

  • Pay at a post office

    Pay over the counter by taking your bill to an Australia Post Office.

    Find your nearest Australia Post

Need assistance?

For general enquiries

13 24 81

8am–8pm AEST, Mon–Fri

To speak to a business insurance specialist

Request a call back from a CGU business insurance specialist