Talk to Us

We're here for you

Whether you need make a claim or to ask a question we're only a phone call away.

For claims

Call13 24 80

24 hours, 7 days a week

For general enquiries

Call13 24 81

Personal Insurance
8:30am to 5:00pm AEDST, Monday to Friday

Business Insurance
8:00am to 8:00pm AEDST, Monday to Friday

While overseas

Call +61 3 9601 8222

Need your current policy documents?

Request business documents Request personal documents

Business insurance online discount terms and conditions

Business insurance online offer terms and conditions

  1. The Online Offer is a premium saving available on new CGU Business Insurance policies, with an Australian risk address, purchased online before this offer ends. The Online Offer may be withdrawn at any time and cannot be used in conjunction with any other offer.
  2. The Online Offer is available on new CGU Business Insurance policies purchased via https://businessinsurance.cgu.com.au/business-insurance/rbi-insurance/brand/cgu/#/about-your-business (Eligible Product).
  3. The offer is not available on any other CGU Insurance policy including:
    • Motor Trade Insurance
    • Motor Vehicle Fleet Insurance
    • Farm Insurance
    • Professional Indemnity Insurance
  4. The amount of the Online Offer is up to a maximum of $100 and will be clearly displayed on the ‘Buy Now’ page of the online buy process. The amount of the Online Offer applied to an Eligible Product is variable based on a number of factors, including the amount of offline premium and underwriting factors. In some cases, the amount of the Online Offer may be significantly below the maximum of $100.
  5. Minimum premiums may apply. The Online Offer will not apply to the extent any minimum premium is reached.
  6. To be eligible for the Online Offer, you must purchase an Eligible Product online via the CGU Insurance website purchased via https://businessinsurance.cgu.com.au/business-insurance/rbi-insurance/brand/cgu/#/about-your-business, and:
    • for annual policies, pay the annual premium online with a Visa or MasterCard at the time of purchase; or
    • for pay-by-the-month policies, provide accurate bank account, Visa or MasterCard details online at the time of purchase.
  7. Whether we issue a policy and on what terms, is subject to our normal underwriting criteria and practices.
  8. The Online Offer is only available where the Eligible Product is purchased over the Internet and is not available over the telephone, in-store, or via a broker.
  9. The Online Offer does not apply to any existing CGU Business Insurance policy.