Wherever you are, CGU will help you see it through
Have a question? Check our frequently asked questions for how to:
- Update and renew your policy
- Get your policy documents
- Make a claim
- Compare Public Liability, Professional Indemnity and Workers Compensation.
Frequently asked questions
How do I change my personal details on my business insurance?
How do I get a tax invoice for my business insurance?
A client’s asked me for a Certificate of Currency before I start work, what is it?
A Certificate of Currency shows a client your insurance is current. It also usually shows the amount of insurance you have and any conditions.
The quickest way to get your Certificate of Currency is to log in to CGU Online and download it.
Which business insurance documents can I get online?
Log in to CGU Online to download your:
- Certificate of Insurance
- Certificate of Currency
- Product Disclosure Statement.
Otherwise, you can send us a request and we’ll send your documents to you within two business days. You can:
How do I make a claim?
What information do I need when I claim?
The more details you give us, the quicker we can assess and pay your claim.
Usually you’ll need to tell us:
- Your policy number
- Your personal details
- Who the policy holder is (if you're claiming for someone else)
- What happened, including when and where
- The details of anyone else who’s involved
What is Professional Indemnity, and what does it cover me for?
If your business includes providing a service or advice, Professional Indemnity Insurance can protect you from claims made against your business for damage or loss caused by an act while you’re providing your service.
What is Public Liability, and do I need it?
Public Liability Insurance safeguards your business against claims made against you for damage, loss or injury that occur in the course of doing business.
Claims can be very large and can cause financial stress for small businesses.
Public Liability Insurance will cover you for the amount you may be liable to pay as well as any legal fees to defend the claim.
If you interact with people in public places during the course of your business activities, you should consider this type of insurance.
What’s the difference between Public Liability and Workers Compensation?