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What information does an insurer need at claim time?

Hopefully, you haven’t been in a position where you’ve had to make too many insurance claims.

However, things can go wrong and your insurer is there to help in these circumstances.

If you’re not familiar with making a claim, you might be a little confused as to what information your insurer will need to proceed. To save you time, we’ll be taking a closer look at what is required at claim time.

What is an insurance claim?

An insurance claim is when you formally inform your insurer of a loss or damage which is covered through one of your insurance policies. Once you’ve made a formal claim, your insurer will look into the details and confirm that it is a legitimate claim covered by your policy. If your insurer proceeds with the claim, you’ll receive benefits according to the value of the claim and the conditions of your contract.

What do I need to provide?

If you only provide minimal information, you’ll likely be contacted down the track for further clarification. If you provide all the relevant information, the claims process is generally quick with minimal complications. When making a claim, always call your insurer as quickly as possible even if you’re not sure of the extent of damage or losses. This means that the claims process can be put into motion and your insurer is aware of the situation.

When you contact your insurer, you’ll generally be required to provide the following information:

  • Verification of your personal and policy details
  • The name of the policyholder (if you're claiming on behalf of someone else)
  • Detailed description of the incident
  • The date of the incident or event and the address where it happened
  • Details of any other parties involved

In some cases, you’ll also need to provide evidence to verify your claim and your insurer may require certain documents or evidence. This can include items such as receipts, police reports, medical certificates or photographs. Your insurer will let you know if they need any additional information.

Before you make a claim, you can have a quick look at your Product Disclosure Statement (PDS) to confirm whether there are any exclusions on your policy and also to confirm details such as the excess you need to pay. However, if you’re unsure you can always check with your insurer when you call them to make the claim.

How do I make things easier?

One of the best things you can do is prepare for claims ahead of time. This means having your insurance paperwork in an easily accessible spot so you can check the details of your policy and pass on specific details to your insurer as required. Also, make sure you hold onto documents, such as receipts for expensive items, which may be helpful in future claims to avoid the need for you to chase information for the claim to proceed.

For more information about claiming on your CGU Insurance policy click here.  For help with your insurance cover for personal or business needs, contact CGU today on 13 24 81