WOMEN OF AMBITION: ROSIE PAIO

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Lead Underwriter, SME

What do you like about working in insurance? 

Insurance is always changing. After X years in the industry, I’m still engaged and interested. Over time, my roles have changed and I’ve learnt a lot along the way. What I always remember the most, however, is the people. Some I’ve stayed in touch with, others I have not and then years later even after moving countries, we’ve reconnected through work and become good friends. 

Why is International Women’s day important to you? 

It’s a great opportunity to highlight the progress we’ve made and acknowledge the achievements of the women in our communities, and their contributions to the world.

What drives your ambition? 

As a child it was the idea that despite my gender, my background and where I was from, that I was capable of trying anything I was interested in.  These days it’s just the need to be able to keep up with changing technology and my kids!

What’s the biggest thing influencing the insurance industry right now?

The pandemic has affected the world on a phenomenal level this last year.  It shut down countries, industry and communities in a short span of time. The insurance industry hasn’t been an exception and I think we’ll continue to feel its effects for some years to come. 

What are 3 things you love to do outside of work? 

Spending time with my family, ocean canoeing and catching up with friends.

Where would you be if you didn’t work in insurance? 

I’m passionate about learning and helping others so I like to think I would have ended up somewhere in education.

About Rosie

I started my Insurance journey in 2003 in Christchurch NZ – as a mother of 2 year old daughter. Having attended University in Suva Fiji a few years prior, I’d always thought my path was tied to help drive growth in my home country, the Cook Island but then I met my husband, moved countries and stumbled into Insurance.  In Christchurch working for IAG NZ (NZI and State Insurance) was where I developed my understanding of the claims, underwriting and brokering process. I was able to hone my skills in developing long term relationships with both internal stakeholders and broker partners by delivering friendly and professional services consistently.

My experiences in the 2010 and 2011 Christchurch Earthquakes further solidified my resolve and fed my passion and drive for what we do.  In these events, as both a customer and employee of an Insurance company in the centre of a tragic and catastrophic event all the more highlighted the importance of the product and service we provide our broker partners and end customers. 

While the transition from New Zealand to work for Lumley Insurance as an Underwriter in Darwin Australia laid the platform for my integration into the Australian Insurance market, Queensland is now where my husband and two daughters call home.  I am currently a Lead Underwriter for CGU SME in Queensland, providing technical advice and mentoring our next generation of keen Insurance Underwriters and hopefully imparting a sense of that passion and drive to continue to deliver great service in a friendly and professional manner.