At CGU, we believe the success of a great partnership lies in a shared vision of the future. We are committed to building genuine partnerships that deliver real mutual value.
That’s why we seek out partners who align with us, both strategically and culturally. We want our partners to think of us as an extension of their business. We’re in this together, to create more connections, engagement and growth. Because together, we are more.
Your priorities are our priorities.
When you partner with CGU, we’ll work with you to respond dynamically to your customer needs using data, insights and experience to provide relevant solutions for your business. You’ll also have access to our parent company IAG’s collective expertise, born out of years of experience working with businesses like yours.
Your customers come first.
It’s that simple. When it comes to claim time, CGU has your – and your customers’ – back. Our ambition is to make the process as smooth as possible so that claiming after an accident is easy, efficient and transparent. We work closely with our partners, including our extensive repairer network, to get your customers back on the road faster. Claim time is our moment of truth. And we’re committed to raising the bar. CGU offers premium and scalable personal lines and commercial products including home, motor lifestyle, SME and credit card travel insurance products.
What we deliver:
The basics, done brilliantly. Our experience and ongoing commitment to research and innovation, enables us to deliver day-to-day services, personalised support and self-service tools to assist you across all of our products.
Standout claims experience. When disaster strikes, we’re ready. We mobilise our team of assessors to be first on the scene and deploy leading technology to assist them. We’re also there for the long haul, with a commitment to getting our customers back on their feet as quickly as possible. Through our online portal, your staff can easily access what they need to support customers when they need it most.
Our commitment to you:
Buying and selling made easy. We deliver best in class training and support. Our tools keep pace with best practice in user experience, information architecture and digital, to help you deliver great experiences to customers. We can tailor them to your brand or present as CGU. The simplicity, convenience and security of the platform makes it easy for your customers to buy insurance online. We believe training and sales support are vital to our shared success. With the expertise and knowledge to provide real support, IAG can produce, deliver and access training that will help your team be the best it can be, for even better results.
Bespoke and flexible branding. All of this can be delivered co-branded with our experienced and recognisable CGU insurance brand. It can also be sold entirely through the CGU platform or whitelabelled for you.
Our corporate approach and outlook.
At IAG, we are in the business of making your world a safer place. It’s not just a set of words, it’s our purpose.
- We are customer centric. At our core is a commitment to delivering world-leading customer and partner experiences.
- We are innovative. Embracing new technologies, leveraging design thinking and agile delivery techniques are integral to connecting to our customers’ ever-changing needs.
- Shared value Sustainability - Leveraging our position within general insurance and risk management, we collaborate with community groups (across local, national and international initiatives) to help communities be better protected, and in doing so create value for our customers, partners, communities and employees.
- Diversity - We respect and value the different experiences of our people, and the opportunities different ideas and perspectives bring to our organisation and partnerships.
Genuine partnership for mutual success
If you’re interested in partnering with CGU, think of us not just as a partner that protects your customers, but as an extension of your business. Because together, we are more. www.iag.com.au