The protection and privacy of your personal information is a priority to us. This means handling your personal information in a responsible manner in accordance with the Privacy Act and the Australian Privacy Principles.
We take the protection of your personal information very seriously, so we regularly revise and update our security measures to keep your information private and meet industry standards.
It’s still very important that you take some steps to help keep up security when you’re online:
By helping us with these things, we can both work to make your world a safer place. To report any concerns around the security or privacy of your information please email firstname.lastname@example.org.
Read more at StaySmartOnline, an Australian Government online safety and security website.
Insurance Australia Limited ABN 11 000 016 722 trading as CGU Insurance (CGU) (“We/us/our”)
Last updated on January 2016
You do not have to provide us with your personal information, but if you do not do so we may not be able to provide you with our products or services.
We collect the information necessary for us to provide you with the products and services you have requested from us, and to manage your claims.
We will only collect your sensitive information if you have provided us with consent to do so. Where practicable, we will give you the option of interacting with us anonymously.
The personal information we collect and hold generally includes your name, address, date of birth, and contact details (such as your phone number, fax number and/or email address).
However, we may also collect and hold other information required to provide services or assistance to you, including your gender, employment, details of your previous insurances, sensitive information (such as health information and criminal records), claims history, your personal assets and those of your spouse or partner.
We may collect your personal information in various ways, including via telephone, our website, hard copy forms or email. Whenever you choose to deal with us directly, we will where possible collect this information directly from you.
However, there may be occasions when we collect your personal information from someone else. This may include your broker or financial adviser, CGU authorised representatives, other insurers, employers, our distributors, agents or related entities, medical practitioners and rehabilitation providers, another party involved in claim, investigators, family members, anyone you have authorised to deal with us on your behalf, and/or our legal advisers.
We only use your personal information for the purpose for which it was provided to us, related purposes as set out in this Policy and as permitted by law. Such purposes include:
However, we will only use your sensitive personal information for the purposes for which it was initially collected, other related purposes as set out in this Policy or purposes to which you otherwise consent.
If you are not a customer; for example, if you are a medical practitioner, investigator, expert, claimant or other third party), your information will only be used for the specific purpose or claim for which it was provided to us, unless you have consented to other uses.
Where appropriate we will disclose your information to our related entities and third parties who provide services to us or on our behalf, including:
We will only disclose your sensitive information for the purposes for which it was initially collected as set out in this Policy, other directly related purposes or purposes to which you otherwise consent.
For workers compensation insurance in Victoria and New South Wales, personal information (including sensitive information) that is collected, will not be used or disclosed to others for direct marketing, customer or market research purposes unless the information is collected for the purpose of meeting (directly or indirectly) an obligation under the Victorian or New South Wales contractual obligations and the use or disclosure is necessary to meet (directly or indirectly) such an obligation.
If you have a worker’s compensation claim in New South Wales or Victoria, we will not disclose your personal or sensitive information outside of Australia when it is collected in connection with an injury/condition to which the workers compensation claim relates.
We take reasonable steps (including any measures required by law) to ensure your information is protected and secure. For any insurance payments you make via our websites, we use a recognised payment service provider that is required to take reasonable steps to protect your information.
We also take reasonable precautions to ensure that any information you provide to us through our websites is transferred securely from our servers to our mainframe computers, including through use of Secure Sockets Layer (SSL) protocols.
However, no data protection and security measures are completely secure. Despite all the measures we have put in place, we cannot guarantee the security of your information, particularly in relation to transmissions over the internet.
Accordingly, any information which you transmit to us is transmitted at your own risk. You must take care to ensure you protect your information (for example, by protecting your usernames and passwords, policy details, etc) and you should notify us as soon as possible after you become aware of any security breaches
We take reasonable steps to ensure the information we collect and hold about you is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your information or corrections required to the information we hold about you.
Please let us know as soon as possible if there are any changes to your information or if you believe the information we hold about you is not accurate, complete or up-to-date.
We will, on request, provide you with access to the information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial to access your information. We may ask you to complete a ‘Personal Information Access Request Form’ which can be found on this webpage and may charge you a service fee for retrieving and sending the information to you.
We will refer your complaint to our Customer Feedback Team who will investigate the issue and determine the steps we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the determination made.
If you are not satisfied with our determination, you can contact us to discuss your concerns or complain to the Office of the Australian Information Commissioner via www.oaic.gov.au
Call us on toll free line Monday to Friday on 1800 801 241 or on 13 24 81
While overseas +61 3 9601 8222