13 24 81

Contact

Call us or go online for immediate assistance.

Wherever you are, CGU will help you see it through.

During business hours, our consultants are only a phone call away. You can claim 24 hours a day, 7 days a week and for additional information about personal and business insurance you can always refer to this site.
 
Below you will find contact details and forms for:

  • Existing customers
  • Getting a quote
  • Feedback and complaints
  • Finding a branch.

If you are contacting CGU from overseas, please call +61 3 9601 8222.

13 24 81

8:30am to 5:00pm

While overseas +61 3 9601 8222

For claims 13 24 80

Existing Customers

Claims

Visit the Personal claims section

Visit the Business claims section

Visit the Workers Compensation page

Or call 13 24 80

24 hours a day, 7 days a week

Make changes to your policy

Call 13 24 81

During business hours

Request a change to your policy

Update your personal details

Call 13 24 81

During business hours

Update your personal details
To update your address please call 13 24 81

 

 

Things to have handy when making a claim

To help us make the process easier, please have the following ready when you contact us:

  • Your policy number
  • Your contact details as they appear on your policy
  • For claims, have the details of other people involved in the claim

Feedback & complaints

Submit feedback

Submit feedback

Or call 13 24 81

During business hours

Report insurance fraud

Submit report

Or call 1800 237 283

During business hours

Make a complaint

Make a complaint online

Or call 13 24 81

During business hours

 

Find a branch

Browse by state

  • New South Wales

    Sydney - Corporate

    (Admin only) Level 14, 388 George Street Sydney 2000
    Phone 13 24 81
    Hours 8:30am to 5:00pm

    Newcastle

    3rd Floor, The Metro Cnr Scott & Watt Streets Newcastle 7100
    Phone (02) 4935 7100
    Hours 8:30am to 5:00pm

  • Northern Territory

    Darwin

    Level 7, 80 Mitchell Street Darwin 0800
    Phone 13 24 81
    Hours 8:30am to 5:00pm

  • Queensland

    Brisbane

    189 Grey Street South Bank Brisbane 4101
    Phone 13 24 81
    Hours 8:30am to 5:00pm

  • South Australia

    Adelaide

    80 Flinders Street Adelaide 5000
    Phone 13 24 81
    Hours 8:30am to 5:00pm

  • Tasmania

    Hobart

    188 Collins Street Hobart 7000
    Phone 13 24 81
    Hours 8:30am to 5:00pm

  • Victoria

    Melbourne

    CGU Centre 181 William Street Melbourne Melbourne 3000
    Phone 13 24 81
    Hours 8:30am to 5:00pm

  • Western Australia

    Perth

    46 Colin Street West Perth 6005
    Phone 13 24 81
    Hours 8:30am to 5:00pm

Media Enquiries

For all media enquiries, please contact the media hotline.

Tel: +61 (0)2 9292 9742

For more information about careers at CGU Insurance, please contact the Recruitment Team or visit our Careers Portal.