13 24 81

Insurance Claims

You can lodge a claim anytime – 24 hours, 7 days a week.

We've made the claims process simple and hassle free.

  • We offer a 24/7 national claims service so you can lodge your claim when it suits you
  • During the claims process we offer you the choice of how and when you want us to contact you, ensuring you're well informed on the status of your claim
  • For most claims we assign you a dedicated claims specialist to support you throughout the claims process, delivering you consistent and personalised service every step of the way.

You can have confidence knowing that we've got you covered.

  • We pay on average 98% of all claims we receive
  • We pay on average $1.3 billion every year
  • Our national network of over 500 preferred suppliers can help you wherever you are.


Lodge a claim

13 24 80

24 hours, 7 days a week

Overseas: +61 3 9601 8222

Travel Insurance Emergency Assistance

For emergency travel insurance assistance, please call our 24-hour emergency assistance hotline:

Within Australia(02) 8895 0698
Overseas+61 2 8895 0698