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Intermediary Information

We are committed to providing outstanding service to help intermediaries and their clients manage their workers' compensation obligations

CGU Workers Compensation is part of CGU Insurance, a member company of the Insurance Australia Group (IAG) and one of Australia’s leading commercial insurers, insuring over 1 million homes and 500,000 motor vehicles.

CGU is also the country’s largest regional and rural insurer, and one of Australia’s largest and most experienced workers’ compensation providers. We operate in all states and territories which permit private insurer participation, and are also a leading provider of self insurance services.

We believe that partnership is the key to successful management of your workers’ compensation program. CGU tailors its approach to suit the dynamics of your and your client’s business and your workers’ compensation objectives, working with you based a model we call the CGU Advantage.

This combines the five core elements that we bring to our client relationships. With partnership at its core, and through the close working relationships real partnership requires, each of these elements – and their combined potential – is enhanced.

A partnership approach that drives results

We will partner with you to reduce workplace injuries and achieve sustainable return to work outcomes.

We do this by providing:

  • tailored, flexible and responsive injury and claims management services
  • solutions that identify, monitor and reduce the cause of injuries
  • premiums that encourage and reward workplace safety and positive claims outcomes
  • innovative risk management products and services.

And we will use our scale, financial strength and industry leadership position to deliver positive outcomes.

A cornerstone of CGU's partnership approach is the CGU Portal. The CGU Portal is designed to provide CGU insurance brokers and advisers access to the latest information about CGU as well as access to business applications and training tools.

For further information on the CGU Portal contact your Account Manager, or the CGU Help Desk on 1300 781 780, or watch one of the Portal demonstrations below.

CGU Portal Demonstrations

.Live Online Tools

.Live provides a number of online tools to help make it easier for you to manage your workers' compensation

» View .Live Online Tools

» Watch CGU's .Live demonstration

Customer Service Charter

We are committed to the continuous improvement of our customer service culture, ensuring we are always ready to listen, help and advise you.Download a copy of the Charter