Dispute Resolution

What happens if I disagree with the decision made by CGU?

If you disagree with the decision, you can:

• contact CGU and request the decision be reviewed. As part of the internal dispute resolution process the review will be conducted by a senior member of staff who was not involved in making the original decision.
• contact WorkCover TAS on 03 6233 7657 (Outside Tasmania) 1300 366 322 (Inside Tasmania)
• seek assistance from a union or lawyer
• refer the matter to the Workers Compensation Tribunal for determination.

  Further information on appeal rights is available on the WorkCover TAS website.