We make it easy to do business
CGU has been protecting the Australian way of life for more than 160 years and has a proud tradition of supporting businesses through difficult times.
CGU provides a comprehensive range of insurance for small to medium businesses. We are one of Australia's largest intermediary-based insurers and are supported by a nationwide network of insurance advisers and business partners.
CGU is a proud member of Insurance Australia Group, one of Australasia's leading general insurance groups and a top-50 listed company on the Australian Stock Exchange.
At CGU we know that you, our customer, are the foundation of our business. We pride ourselves on outstanding customer assistance, with all CGU products and services supported by a nationwide network of branches and a 24/7 claims lodgement service.
CGU proudly supports the General Insurance Code of Practice. The objectives of the Code are:
- to promote better, more informed relations between insurers and their customers;
- to improve consumer confidence in the insurance industry;
- to provide better mechanisms for the resolution of complaints and disputes between insurers and their customers;
- to commit insurers and the professionals they rely on to higher standards of customer service.
Reflecting this Code of Practice, in the unlikely event you are not satisfied with our products or services, please contact CGU and our staff will help you in any way they can. As part of our commitment to customer service, our internal dispute resolution process is designed to help you lodge and resolve any complaint you may have.