Insuring the Australian way of life
CGU offers a wide range of market-leading personal insurance products - from economically priced basic cover to comprehensive cover for maximum protection. We proudly insure over 500,000 Australian homes and one million private motor vehicles.
As Australia's largest regional and rural insurer, we value our local knowledge and understanding of the communities we serve. Our policies are written in customer-friendly language and are designed to provide value for money insurance, tailored to meet individual needs. And as your needs change, we will work with you to refine your cover as required.
At CGU we know that you, our customer, are the foundation of our business. We pride ourselves on outstanding customer assistance, with all CGU products and services supported by a nationwide network of branches, a 24/7 claims lodgement service and an emergency assistance hotline for international travellers.
We also provide convenient monthly premium instalments at no extra cost with our Easy-Pay Instalment Premium Plan payment option service, plus a Triple Guarantee.
CGU proudly supports the General Insurance Code of Practice. The objectives of the Code are:
- to promote better, more informed relations between insurers and their customers;
- to improve consumer confidence in the insurance industry;
- to provide better mechanisms for the resolution of complaints and disputes between insurers and their customers;
- to commit insurers and the professionals they rely on to higher standards of customer service.
Reflecting this Code of Practice, in the unlikely event you are not satisfied with our products or services, please contact CGU and our staff will help you in any way they can. As part of our commitment to customer service, our internal dispute resolution process is designed to help you lodge and resolve any complaint you may have.