Why choose CGU?
CGU has been protecting the Australian way of life for 160 years by providing a comprehensive range of market-leading products that encompass commercial, rural, personal and workers’ compensation insurance needs.
We are one of Australia's largest intermediary-based insurers and are supported by a nationwide network of insurance advisers and business partners. We offer high-quality policies that can be tailored to your insurance requirements, so you can choose the cover that’s right for you and only pay for what you need. Our outstanding service, dedication to paying valid claims promptly and customer support systems are just some of the ways we make it easy to do business.
Service and support
At CGU we know that you, our customer, are the foundation of our business. We pride ourselves on outstanding customer assistance with all CGU products and services. Personal products also have access to a 24/7 claims lodgement service.
CGU proudly supports the General Insurance Code of Practice. The objectives of the Code are:
- to promote better, more informed relations between insurers and their customers
- to improve consumer confidence in the insurance industry
- to provide better mechanisms for the resolution of complaints and disputes between insurers and their customers
- to commit insurers and the professionals they rely on to higher standards of customer service.
Our service commitment – complaints handling
Reflecting the Code of Practice, in the unlikely event you are not satisfied with our products or services, as part of our commitment to service, we have an internal dispute resolution process in place to deal with any complaint you may have.
Please contact CGU and our staff will help you in any way they can. If they are unable to satisfy your concerns, they will refer the matter to their supervisor or manager. If the manager cannot resolve the matter, the manager will escalate the matter to our Internal Dispute Resolution Department.
You can download a copy of our complaints handling brochure or obtain a copy from any of our CGU Insurance offices.